IT Support Engineer

4 weeks ago

Lahore, Punjab, Pakistan Motive Full time

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

As an integral member of our dynamic team, the IT Support Engineer holds the pivotal responsibility of championing end-user satisfaction through adept IT support. Tasked with monitoring and maintaining our company's computer systems, the IT Support Engineer performs hardware and software installations and elevates our technological prowess by tackling logical, analytical, and technical challenges independently and through collaborative efforts with internal teams and valued vendor partnerships.

What You'll Do:
  • Perform OS installations and configurations for MacOS, Windows, and Linux systems
  • Facilitate seamless onboarding and offboarding processes for employees
  • Conduct new hire orientation sessions related to IT support
  • Manage and maintain local inventory of IT assets
  • Coordinate with internal and external stakeholders to resolve technical issues promptly
  • Ensure adherence to Service Level Agreements (SLAs) and uphold quality standards
  • Generate accurate and timely reports on IT support metrics
  • Address onsite user issues within the office environment
  • Provide remote support to end users via tickets, emails, and Slack channels
What We're Looking For:
  • Bachelor of engineering in computer science or equivalent
  • Minimum 1-3 years IT support experience
  • Strong knowledge of Windows, MacOS and Linux troubleshooting
  • Solid IT infrastructure knowledge and experience
  • Understanding of G Suite, OKTA, Jira, MDM solutions and VOIP
  • Customer handling experience and technical troubleshooting expertise
  • Proficient in verbal and spoken English
  • Flexibility and willingness to work varying hours and shifts
  • CCNA & CCNP, MCITP, Office 365 Certifications (preferred)
  • Call Center IT Support experience (preferred)

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

#J-18808-Ljbffr

  • Support Engineer

    4 weeks ago

    Lahore, Punjab, Pakistan Saltech Sol Full time

    Bachelor's degree in Electrical Engineering or equivalent (fresh graduates are encouraged to apply)Routine maintenance and support services.Job Description: Support Engineer (Fresh Graduates)Responsibilities:- Provide technical support to customers through phone, email, or on-site visits.- Troubleshoot and resolve technical problems related to industrial...

  • IT Support Engineer

    3 weeks ago

    Lahore, Punjab, Pakistan Motive Full time

    Who We AreMotive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you...

  • Support Engineer

    6 days ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    We are seeking an experienced Support Engineer to provide technical & customer support to our clients worldwide. This role requires a profound knowledge of Linux and Windows, as well as strong English communication skills.Job Responsibilities:Manage support systems, live chats, phone calls, support tickets/emails.Administer Linux servers and provide...

  • DevOps Engineer

    4 weeks ago

    Lahore, Punjab, Pakistan Vertex IT Solutions Full time

    We are seeking a skilled and proactive DevOps Engineer to manage and enhance our development and operations infrastructure. The ideal candidate will be responsible for automating deployment processes, maintaining CI/CD pipelines, and ensuring system reliability, scalability, and security across all environments.Key Responsibilities:Design, implement, and...

  • Technical Support Engineer

    2 days ago

    Lahore, Punjab, Pakistan TozCall Full time

    Director of Operations | Compliance, Carrier Relationship, NOCThis is a full-time on-site role for a Technical Support Engineer at TozCall in Lahore Technical Office. The Technical Support Engineer will be responsible for providing technical support, troubleshooting issues, and ensuring customer satisfaction through effective problem resolution.Positions...

  • Technical Support Engineer

    1 week ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Post Sale Engineer (IT Support)About the RoleWe are seeking a skilled Post Sale Engineer to join our team. As a Post Sale Engineer, you will work closely with our Information Security and Networking teams to implement and troubleshoot IT solutions.Main Responsibilities:Provide customer support and remote assistanceDeploy IT solutions and conduct...

  • Support Services Engineer

    2 weeks ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Are you a talented Support Services Engineer looking for a challenging role? Join us and contribute to the delivery of high-quality electrical products, systems, and applications.About the Job:The ideal candidate will have a strong background in electrical engineering and be able to execute complex engineering tasks, including conducting research and...

  • Product Support Engineer

    1 week ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    The Product Support Engineer will be responsible for resolving technical issues and providing excellent customer service. As a key member of our support team, you will be working closely with internal teams to resolve complex customer issues efficiently.Key Responsibilities:Maintain accurate records of customer interactions and maintain proper...

  • IT Support Engineer

    2 weeks ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    About the JobWe are seeking an experienced IT Support Engineer to join our team. The ideal candidate will have strong proficiency in SQL and experience with modern relational databases, as well as excellent English communication skills and experience documenting root cause analysis.The successful candidate will be responsible for creating and optimizing SQL...

  • Expert Technical Support Engineer

    2 weeks ago

    Lahore, Punjab, Pakistan beBee Careers Full time

    Pursue a Rewarding Career in Engineering ServicesExpert Technical Support EngineerOur organization is looking for an experienced Expert Technical Support Engineer to provide high-level technical assistance to clients. You will play a vital role in ensuring client satisfaction by delivering exceptional service and support.Key ResponsibilitiesTechincal...