Account Manager

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started

About the role:

Market Leader is looking for a leader to manage and own the success of current and new customers.

The Account Manager's role is to help drive a high level of customer satisfaction, product adoption and customer retention. The role will be responsible for Market Leader's customer base, focused on customer lifetime value and revenue retention. You will be responsible for inbound churn requests (call/e-mail) via queue for all customers, reaching out to new customers, as well assisting with collecting outstanding balances. The role is a revenue role with monthly Gross Revenue Retention targets and provides variable compensation based off these monthly targets. Account Managers at Market Leader own the entire Market Leader customer base.

Key Responsibilities:

Customer Retention & Revenue Management

• Own and manage cancellation inquiries from all customers.
• Retain customer revenue in line with defined business goals and GRR targets.
• Follow a proven playbook to handle objections and maintain long-term customer relationships.
• Execute a customer communication and engagement strategy through scheduled calls, demos, and follow-ups.
• Act as a partner to the Sales team, reinforcing the value proposition throughout the customer lifecycle.
• Professionally handle disputes to ensure customer satisfaction and resolution.

Product Knowledge & Problem Solving

• Understand the key challenges faced by real estate professionals.
• Effectively articulate how Market Leader's platform addresses their business needs, especially around lead generation and pipeline management.
• Proactively provide internal feedback to improve the customer experience and resolve concerns with urgency.
• Collaborate with team members to handle client requests or cancellation cases.
• Successfully resolve any cases assigned by Management.

Requirements & Qualifications

• Strong leadership skills and a demonstrated sense of ownership.
• Ability to meet and exceed performance goals in a metrics-driven environment.
• Positive, proactive attitude and a desire to learn quickly.
• Excellent verbal and written communication skills.
• Ability to receive and implement coaching effectively.
• Strong problem-solving skills and adaptability.
• Ability to work independently with minimal supervision.
• Growth-oriented mindset with a commitment to personal development.

Work Schedule

• Monday to Friday – 9:00 AM to 6:00 PM (Eastern Standard Time)
• Flexibility to work weekends or after-hours, if needed

Exciting Benefits we offer:

Medical Coverage – Self & Dependents

Parents Medical Coverage

Provident Fund

Employee Performance-based bonuses

Home Internet Subsidy

Conveyance Allowance

Profit Sharing Plan [Tenured Employees Only]

Child Care Facility

Company Provided Lunch/Dinner

Professional Development Budget

Recreational area for in-house games

Sporadic On-shore training opportunities

Friendly work environment

Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We're committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we've adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.

As a subsidiary of CSI, Contour Software serves as a dedicated Global Centre, currently housing employees and teams for more than 150 Divisional and Corporate departments. Contour employees are key players in implementing, supporting, extending, enhancing, and renewing enterprise systems that run thousands of medium and large businesses, as well as public institutions, globally