Project Coordinator

4 weeks ago

Lahore, Punjab, Pakistan vFairs Full time

About Us

Come Learn & Grow With us

Unicorn Technology

We're top-rated on G2 and Capterra with over 1000+ reviews by our amazing customers. We're pioneers of innovation and transparency, which is reflected in the technology we offer.

A Diverse Team

vFairs' diverse workforce brings contributors from all over the world, each with their own skills and unique experiences.

Serving Our Communities

We operate under the principle "No enterprise can be more successful than goodness." All employees are entitled to 2 days of paid leave annually to serve their communities through volunteerism.

Green And Global - We Walk the Walk

In 2022, we launched our Green and Global campaign to reduce our carbon footprint. We follow policies aligned with this initiative and partner with OneTreePlanted to give back to the Earth.

What does being part of the vForce team look like?

An environment of inclusivity, innovation, accountability, and transparency, with no ceiling on your growth

Learn and Grow

At vFairs, we support your career goals and act as your career coach to help you succeed. We aim to be your #1 supporter in your professional journey.

vFairs is an all-in-one event management software that helps organizations host memorable virtual, hybrid, and in-person events. Our mission is to help organizations influence, inspire, and delight audiences without limits of space and time. Rated #1 on review sites like G2, Capterra, and SourceForge, we empower companies to host engaging, high-impact events with our cutting-edge technology and exceptional customer support.

Company Culture

We are a diverse, remote-first team that values inclusivity, innovation, accountability, and transparency. There's no limit to how high you can fly with us

What We Do

vFairs provides an online platform that enables organizations worldwide to connect with large audiences, create impactful experiences with rich 3D designs, and facilitate interaction and networking through top-tier chat and webinar tools.

We are seeking project coordinators in the EST & Australia time zones. As a Project Coordinator, you will own the success of vFairs customers, managing their experience from onboarding through their subscription period.

You will own and manage:

  • Customer onboarding experience
  • Building strong relationships with customers
  • Customer loyalty and product adoption

Responsibilities

  • Plan, execute, and oversee inspection and testing of products to ensure quality conformance
  • Assist operations and quality teams in tracking, documenting, and reporting quality levels
  • Investigate product complaints and quality issues, ensuring resolution per guidelines and regulations

We are looking for someone who is:

  • Passionate about working with customers
  • Exercises sound business judgment
  • Uses excellent project management skills and acts as a trusted consultant to help customers achieve their goals

Some Ideal Traits For This Role Are

  • Professionalism when liaising with high-level clients, with experience in enterprise settings preferred
  • Analytical skills to identify growth opportunities
  • A consultative mindset to assess clients and develop success strategies

Skills and Qualifications

  • Ownership: proactive and committed to client success
  • Flexibility to work in different time zones, including weekends/public holidays as needed
  • Ability to multitask and adapt priorities quickly
  • 0-1 year experience in customer support, project management, or client relations
  • Tech-savviness, especially with Google Workspace tools
  • Excellent written and verbal communication skills
  • Degree in CS or Software Engineering preferred
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