Team Lead

2 weeks ago


Islamabad, Islamabad, Pakistan Amigos 2.0 Full time
Job Description:

Amigos BPO 2.0, a sub-branch of Amigos LLC, is a leading provider of telemarketing services focusing on ACA Campaigns. Based in Rawalpindi, we are committed to fostering a diverse culture of professional employees. We seek a Night Team Lead with 2 years of experience to join our dynamic team for a new branch and help us become a national staple in the Information Services industry.

Responsibilities:
  1. Lead and manage the night shift team, ensuring performance targets are met.
  2. Monitor call quality and provide ongoing coaching to team members.
  3. Facilitate effective communication and coordination within the team.
  4. Prepare and present reports on team performance to management.
  5. Resolve any issues or escalations that arise during the shift.
Job Specification:
  1. Proven leadership skills with the ability to motivate and inspire a team.
  2. Strong communication and interpersonal skills.
  3. Excellent problem-solving abilities and attention to detail.
  4. Proficient in using telemarketing software and tools.
  5. Ability to work flexible hours and thrive in a fast-paced environment.
Job Rewards and Benefits:

Communication, Incentive Bonus, Leaves, Sports and Entertainment

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