
Sales Representative
5 days ago
At Facon, we are looking for a Sales Representative (Live Chat). An ideal candidate should have good communication skills in English and can manage customer queries via inbound calls, emails, and chats.
JOB DESCRIPTION
- Receive and process product orders from customers via phone, email, and live chat.
- Generate sales by answering customer queries about products, using product knowledge in a timely and accurate way.
- Handle customer complaints regarding orders that were damaged or faulty.
- Resolve customer issues in a timely and professional manner.
- Follow all compliance protocols and report directly to the team lead.
- Collaborate with dispatch team members to resolve complex issues.
JOB SPECIFICATION
- Qualification: Intermediate, Graduation or Diploma in related field.
- Experience: Fresh or up to 1 Year of experience.
- Excellent verbal and written communication skills are required.
- Customer-friendly attitude with problem-solving and decision-making skills.
- Proficient in Excel and other MS Office tools.
- Rotational shifts on weekly basis: Day shift from office and Night shift will be work from home.
WHAT WE OFFER
- Salary + Incentives.
- Performance Bonuses.
Job Type: Full-time
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Are you comfortable working in rotational shifts on a weekly basis, where you will have to work 1 week from the office in Day-shift and next week to work from home in Night-shift? *
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