Sales Representative

5 days ago

Karachi, Sindh, Pakistan Facon Full time

At Facon, we are looking for a Sales Representative (Live Chat). An ideal candidate should have good communication skills in English and can manage customer queries via inbound calls, emails, and chats.

JOB DESCRIPTION

  1. Receive and process product orders from customers via phone, email, and live chat.
  2. Generate sales by answering customer queries about products, using product knowledge in a timely and accurate way.
  3. Handle customer complaints regarding orders that were damaged or faulty.
  4. Resolve customer issues in a timely and professional manner.
  5. Follow all compliance protocols and report directly to the team lead.
  6. Collaborate with dispatch team members to resolve complex issues.

JOB SPECIFICATION

  1. Qualification: Intermediate, Graduation or Diploma in related field.
  2. Experience: Fresh or up to 1 Year of experience.
  3. Excellent verbal and written communication skills are required.
  4. Customer-friendly attitude with problem-solving and decision-making skills.
  5. Proficient in Excel and other MS Office tools.
  6. Rotational shifts on weekly basis: Day shift from office and Night shift will be work from home.

WHAT WE OFFER

  1. Salary + Incentives.
  2. Performance Bonuses.

Job Type: Full-time

Apply Online

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Email *

Phone *

Are you comfortable working in rotational shifts on a weekly basis, where you will have to work 1 week from the office in Day-shift and next week to work from home in Night-shift? *

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