Customer Service Specialist

3 weeks ago

Rawalpindi Cantonment, Pakistan Focus IT Services Full time

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Experienced HR Professional | Expertise in Technical Recruitment | Administration & Operations Optimisation

Job description: We are looking for experienced and dynamic Customer Service Specialists to join our team. As a CSS, you will play a key role in representing our brand, understanding customer needs, and providing top-notch support. Your responsibilities will include answering inquiries, processing orders, and ensuring customer satisfaction by delivering exceptional service.

Who We're Looking For:

UK-Based Experience: Prior experience working with UK-based firms is highly preferred.

Relevant Industry Background: Experience in the Homeware industry or a similar business is a strong advantage.

Outstanding Communication Skills: Excellent verbal and written communication abilities are essential.

Customer-Oriented Mindset: A proactive approach to problem-solving and ensuring customer satisfaction.

Adaptability & Flexibility: Ability to thrive in a dynamic and fast-paced work environment.

Team Player: A collaborative attitude with a willingness to contribute to the team's success.

Tech-Savvy: Proficiency in customer service tools and systems such as G Suite, Microsoft Excel/Gsheets.

Key Responsibilities:

  • Handle customer inquiries, resolve concerns, and provide product/service information.
  • Maintain a high level of customer satisfaction and retention.
  • Accurately update customer records and documentation.
  • Work closely with the team to improve service quality and efficiency.
  • Stay updated on product knowledge and industry trends.

At Focus IT Services Pvt Ltd, we offer a supportive and inclusive work environment, competitive compensation, and opportunities for professional growth.

Shift Timings: 11:00 am to 07:45 pm or 12:45 pm to 09:45 pm [Monday to Saturday]

Location: Plaza No. 1, Second Floor, Civic Center, Bahria Town Phase 4

Job Type: Full-time

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Industries
  • IT Services and IT Consulting

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