
Garment Quality Assurance Manager
6 days ago
Role Description: Garment Quality Assurance Manager (Full-Time, On-Site – Lahore)
We are looking for a customer-centric Quality Assurance Manager who will be responsible for upholding BATIK's commitment to delivering exceptional quality products that reflect our signature aesthetic and meet customer expectations. This role demands a proactive leader with a deep understanding of the eastern wear market, particularly embroidered and printed garments, and a strong ability to build robust quality control systems that scale with production.
Key Responsibilities:- Establish and maintain a quality assurance framework that ensures all BATIK products meet design intent, technical accuracy, and customer satisfaction standards.
- Supervise end-to-end quality checks across the production lifecycle – from fabric inspection and embroidery accuracy to stitching, finishing, and final packing.
- Ensure embroidery threads, placements, patchwork, embellishments, and trims are executed as per approved samples and design briefs.
- Implement inline and post-production quality audits with defined checklists for every department – cutting, embroidery, stitching, and packing.
- Collaborate closely with the Design, Production, and Merchandising teams to create a seamless quality feedback loop and ensure smooth sample-to-bulk handovers.
- Identify recurring quality issues and implement corrective and preventive actions (CAPA).
- Ensure customer feedback and complaints are analyzed systematically to drive product and process improvements.
- Develop a structured customer feedback reporting system that regularly informs internal teams about fit, fabric, colorfastness, shrinkage, embroidery durability, and product finishing.
- Lead and mentor quality control staff to ensure process consistency, accountability, and responsiveness to issues on the floor.
- Design and implement training modules for production staff to enhance awareness of BATIK's quality standards and craftsmanship expectations.
- Maintain records and generate reports on quality KPIs, defect analysis, rejection rates, and customer satisfaction trends.
- Ensure compliance with safety, compliance, and company ethical standards in production units.
- Bachelor's degree in Textile Engineering, Industrial Management, or Quality Assurance; specialized training in garment QA/QC preferred.
- 5+ years of experience in quality assurance for fashion or textile products, especially in embroidered and printed eastern wear.
- In-depth knowledge of embroidery techniques, fabric behavior, garment construction, and finishing standards.
- Strong analytical thinking, attention to detail, and structured problem-solving skills.
- Proven leadership in building and managing quality assurance teams and improving operational performance.
- Excellent communication skills and ability to coordinate across departments.
- Experience with quality management systems/tools, audits, and performance tracking software.
- Passionate about delivering quality that delights customers and upholds brand reputation.
Join BATIK to help craft garments that don't just meet expectations — they exceed them. Together, let's ensure every piece that reaches our customer carries the quality and elegance that defines BATIK.
Seniority levelMid-Senior level
Employment typeFull-time
Job functionQuality Assurance
IndustriesApparel & Fashion
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