Garment Quality Assurance Manager

6 days ago


Lahore, Punjab, Pakistan BATIK Pakistan Full time

Role Description: Garment Quality Assurance Manager (Full-Time, On-Site – Lahore)

We are looking for a customer-centric Quality Assurance Manager who will be responsible for upholding BATIK's commitment to delivering exceptional quality products that reflect our signature aesthetic and meet customer expectations. This role demands a proactive leader with a deep understanding of the eastern wear market, particularly embroidered and printed garments, and a strong ability to build robust quality control systems that scale with production.

Key Responsibilities:
  1. Establish and maintain a quality assurance framework that ensures all BATIK products meet design intent, technical accuracy, and customer satisfaction standards.
  2. Supervise end-to-end quality checks across the production lifecycle – from fabric inspection and embroidery accuracy to stitching, finishing, and final packing.
  3. Ensure embroidery threads, placements, patchwork, embellishments, and trims are executed as per approved samples and design briefs.
  4. Implement inline and post-production quality audits with defined checklists for every department – cutting, embroidery, stitching, and packing.
  5. Collaborate closely with the Design, Production, and Merchandising teams to create a seamless quality feedback loop and ensure smooth sample-to-bulk handovers.
  6. Identify recurring quality issues and implement corrective and preventive actions (CAPA).
  7. Ensure customer feedback and complaints are analyzed systematically to drive product and process improvements.
  8. Develop a structured customer feedback reporting system that regularly informs internal teams about fit, fabric, colorfastness, shrinkage, embroidery durability, and product finishing.
  9. Lead and mentor quality control staff to ensure process consistency, accountability, and responsiveness to issues on the floor.
  10. Design and implement training modules for production staff to enhance awareness of BATIK's quality standards and craftsmanship expectations.
  11. Maintain records and generate reports on quality KPIs, defect analysis, rejection rates, and customer satisfaction trends.
  12. Ensure compliance with safety, compliance, and company ethical standards in production units.
Qualifications & Skills:
  1. Bachelor's degree in Textile Engineering, Industrial Management, or Quality Assurance; specialized training in garment QA/QC preferred.
  2. 5+ years of experience in quality assurance for fashion or textile products, especially in embroidered and printed eastern wear.
  3. In-depth knowledge of embroidery techniques, fabric behavior, garment construction, and finishing standards.
  4. Strong analytical thinking, attention to detail, and structured problem-solving skills.
  5. Proven leadership in building and managing quality assurance teams and improving operational performance.
  6. Excellent communication skills and ability to coordinate across departments.
  7. Experience with quality management systems/tools, audits, and performance tracking software.
  8. Passionate about delivering quality that delights customers and upholds brand reputation.

Join BATIK to help craft garments that don't just meet expectations — they exceed them. Together, let's ensure every piece that reaches our customer carries the quality and elegance that defines BATIK.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Quality Assurance

Industries

Apparel & Fashion

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