Assistant Manager

3 weeks ago

Lahore, Punjab, Pakistan Afzal Group of Electronics Full time
Assistant Manager (Electronics Showroom)
Afzal Group of Electronics, Pakistan

Meet showroom business objectives by achieving monthly and annual Sales and Merchandise Category Budgets.
Responsible for all Showroom Sales & performance dashboards and reports as required by management.
Conduct Daily Floor Walks and team meetings on a daily/weekly basis on showroom achievements, individual performance, sales & customer service trainings, product knowledge, and for dissemination of company information.
Respond to customer complaints and comments.
Identify current and future customer requirements by establishing rapport with potential and actual customers.
Maintain awareness of market trends in the retail industry, understand forthcoming customer initiatives, and monitor what local competitors are doing.
Implement sales promotions and product display plans, analyze the success rate of promotions, and suggest future promotions.
Actively participate in BTL activities to improve traffic to showrooms and ensure accurate footfall tracking.
Create in-store excitement with innovative & creative merchandising ideas in coordination with the Line Manager.
Observe and know the competition, compare pricing, selection of merchandise, customer service, and stay updated with market trends.
Ensure excellence in customer service standards.
Manage inventory and showroom operations.
Ensure implementation of and compliance with company SOPs for retail showroom operations, sales, pricing, payments, and financial policies and procedures to safeguard company resources.
Control expenditures, minimize stock losses, coordinate to ensure zero Collection Outstanding, and initiate corrective timely actions.
Responsible for showroom maintenance and safety of company assets.
Ensure all commercial requirements pertaining to trade licenses, health & safety, and promotional licenses and permits are maintained in coordination with the Retail Manager.
Liaise with mall management teams and build relationships to gain information on other retailers, footfall trends, and mall promotion plans.
Ensure the safekeeping of company assets to minimize losses.
Implement a 'Disaster Recovery Plan' to ensure the safety of people and assets in the event of a disaster.
Maintain a motivated store team and use positive reinforcement to encourage continued improvement.

Team Management

Attend and chair meetings.
Ensure consistent staff performance by coaching, counseling, disciplining, planning, monitoring, and appraising performance results.
Oversee Cashier's activities (daily cash/credit reconciliation, bank deposits, down payments, and sales orders).
Oversee Store Keeper's activities pertaining to showroom inventory management, stock control, and pilferage control.
Responsible for role delivery and development of Assistant Showroom Managers, Cashiers, and Store Keepers.
Manage leave plans of Assistant Showroom Manager, Cashier, and Storekeeper.

Job Specification

Excellent communication skills,
Selling skills,
Target-oriented,
Experience in the Electronics Industry is preferred.

Location: Electrical/Electronic Manufacturing - Lahore, Pakistan

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