Executive Customer Operations

1 week ago

Khangarh, Sindh, Pakistan PTCLal Full time

ARE YOU READY TO RISE WITH PTCL GROUP

With our unwavering #ReadyToRise mindset, we have been recognized as an award-winning BEST PLACE TO WORK in the Telecom and Technology sector in Pakistan.

We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.

PTCL Group actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability.

PTCL Group Vision & Values:

With a clear vision to become the largest technology player and the national champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:

· Be Resilient

· Think Big

· Win Every Battle

· Value Success.

IN THIS ROLE YOU WILL

Be responsible to maintain KPIs (MTTR, MTTP, CHI, Installation Quality), achieve conversion Targets to increase FF base, and complaints reduction (registration, repeated, denied complaints) by addressing core issues.

HOW CAN YOU EXPRESS YOUR TALENT

  • Ensure timely execution of maintenance projects to improve operational KPIs (Copper/FF network)
  • Achieve quality installations while adhering to SLAs and zero pendency.
  • Identify and implement Preventive Maintenance for Copper/FF networks to enhance customer experience.
  • Maintain accurate mapping of Copper/FF network infrastructure.
  • Promote HSE compliance to reduce accidents/injuries among field workers and vendors.

WHAT YOU NEED TO BE SUCCESSFUL

Qualification:

  • BS/ BE (Electrical/Telecom) / MS(Telecom Engineering) from HEC Recognized University
  • 3 to 4+ Years of Relevant Experience

Competencies:

  • Excellent understanding of Telecom network operations (Copper/GPON)
  • Communication & Negotiation Skills
  • Data Analytics and Reporting
  • Customer Relationship Management
  • Communication Skills (verbal and written)

PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.

#ExpressYourTalent #ReadyToRise #TayyarHo

#J-18808-Ljbffr

  • Operations Leader

    3 days ago

    Khangarh, Sindh, Pakistan beBeeOperations Full time

    Operational Leadership RoleWe are seeking a highly skilled professional to fill the position of Operations Coordinator. This individual will be responsible for overseeing daily operational activities and ensuring adherence to established protocols.Key Responsibilities:Operational Oversight: Monitor and evaluate the performance of staff members, guaranteeing...

  • Coordinator Operations

    2 weeks ago

    Khangarh, Sindh, Pakistan NRSP Microfinance Bank Full time

    We are seeking applications for the position of Coordinator Operations. Interested candidates meeting the following criteria are encouraged to apply online.Job Responsibilities:Monitoring of all activities and job performance of the operational staff.Supervise all operational activities (account opening, TDRs, Remittances, Clearing, Cash, etc.).Ensuring...

  • Network Operations Professional

    5 days ago

    Khangarh, Sindh, Pakistan beBeeNetworkOperations Full time 800,000 - 1,200,000

    Job Title: Network Operations LeaderJob Description:The role of a Network Operations Leader is to oversee the management of access network operations for cell sites within a designated cluster or business unit.The individual in this position will be responsible for ensuring that all network uptime and SLA compliance targets are met, while also managing...

  • Cell Network Operations Specialist

    1 day ago

    Khangarh, Sindh, Pakistan beBeeOperational Full time 900,000 - 1,200,000

    Job Overview:This is a senior-level position that requires overseeing access network operations within a designated area. The ideal candidate will have excellent leadership skills and the ability to manage vendors effectively.Key Responsibilities:Maintain high levels of network uptime and ensure compliance with SLA targets.Coordinate maintenance activities,...

  • Network Optimization Specialist

    1 week ago

    Khangarh, Sindh, Pakistan beBeeTelecom Full time 600,000 - 800,000

    Telecom Network Operations ProfessionalWe are seeking an experienced Telecom Network Operations Professional to join our team. In this role, you will be responsible for maintaining KPIs, achieving conversion targets, and reducing complaints.Key Responsibilities:Ensure timely execution of maintenance projects to improve operational KPIs (Copper/FF...

  • Network Infrastructure Specialist

    1 week ago

    Khangarh, Sindh, Pakistan beBeeOperations Full time 800,000 - 1,500,000

    Job OverviewThis role is designed for a highly motivated and detail-oriented professional to oversee the maintenance of Copper/FF networks. The selected candidate will be responsible for ensuring timely execution of maintenance projects, achieving quality installations while adhering to SLAs, and identifying opportunities for preventive maintenance.About the...

  • Technical Network Specialist

    6 days ago

    Khangarh, Sindh, Pakistan beBee Careers Full time

    About the RoleThis is an exciting opportunity to take on a challenging and dynamic role as a Support Engineer.You will be responsible for providing technical service and support to customers, troubleshooting and resolving problems to stabilize and optimize customer networks.As a key member of the team, you will work closely with customer technical staff,...

  • Branch Admin Manager

    4 weeks ago

    Khangarh, Sindh, Pakistan Premier Group Full time

    - To ensure prompt execution of administrative functions, including warehouse management, accounts, IT, and general administration for the smooth operations of the branch.- To act in accordance with the guidelines stated in the given SOPs.Job SpecificationCandidate should have 2-3 years previous working experience in a distribution company, should be at...