ER Coordinator

Bachelors preferably Masters with Healthcare Background

4/16/2025 12:00:00 AM

• Start duty with daily round in Triage area, Waiting area, Clinical Areas & Non-Clinical Areas
• Handle patient/attendants especially during rush hours
• Explain anxious patients/attendants about waiting time and process flow of ED
• Address and resolve patients flow problems during shift
• Visit all patients ongoing to ensure their comfort and satisfaction and follow up to resolve complaints.
• Update and expedite the patient's plan of care with the physician
• Check on delays in all sub-processes including lab, consults, admission, and referrals.
• Close coordination with security supervisor to maintain strict visitor/attendant control
• Coordinate with faculty/doctors/senior staff for reviewing the situation during rush hours
• Initiate dialogue with different personnel and departments to resolve complaints and review performance of ED to improve standards
• Ensure that ED environment is maintained at a set standard at all times
• Maintain strong liaison with all departments
• Effectively coordinate with all support services and work closely with the In-charge Nurse to ensure patient satisfaction and maintain appropriate service standards at all levels
• Coordinate with senior staff and assist them in difficult situations especially dealing with difficult people
• Coordinate with administrative office
• Serve as the liaison with the Triage Staff
• Ensure proper registration mechanism for direct entry patients in the Emergency
• Meet regularly with HOD for discussion and information updates
• Provide feedback about the round to the HOD
• The ability to perform in a professional manner during crisis or emergency situations
• Maintain exemplary attendance and availability according to department needs
• Communicate information verbally and in writing to appropriate persons
• Adhere to behavioral standards including creating positive relationships with Patients, attendants, colleagues, and self
• Maintain paper records in good order including accurate filing
• Respect the privacy, dignity, needs, and beliefs of patients, attendants, and colleagues
• Behave in a manner that is welcoming to individuals
• Perform any other task as assigned by the Concerned Head

Note:

Indus Hospital & Health Network is an employer that does not tolerate Sexual Exploitation and Abuse. All potential candidates will be subjected to rigorous background checks and controls.