Client Engagement Manager, IgniteTech

Client Engagement Manager, IgniteTech (Remote) - $60,000/year USD

Join to apply for the Client Engagement Manager, IgniteTech (Remote) - $60,000/year USD role at Trilogy

Base pay range

$30.00/hr - $30.00/hr

Are you ready to revolutionize customer success with AI? Dive into a role where you'll harness cutting-edge technology to predict needs, drive growth, and redefine client relationships. Welcome to the future of engagement at IgniteTech.

At IgniteTech, we're not just responding to customer needs - we're anticipating them. In a world where only 33% of businesses proactively leverage technology for customer engagement, we're leading the charge. Our AI-driven approach turns every interaction into an opportunity for growth, upselling, and retention.

This isn't your grandfather's customer success role. You'll be at the forefront of AI-first practices, using machine learning and data analytics to craft personalized, high-value partnerships. If you're passionate about blending technology with customer empathy and ready to break free from conventional methods, this is your chance to shape the future of customer engagement.

What You Will Be Doing

• Harness AI to revolutionize customer interactions, delivering efficient issue resolution and personalized engagement
• Drive product adoption through AI-powered recommendations and user experience customization
• Leverage predictive analytics to optimize customer success strategies, fueling growth and minimizing churn

What You Won't Be Doing

• Cold calling or chasing new leads - your focus is on nurturing and growing existing relationships
• Getting bogged down in routine technical support - our AI handles the basics, freeing you for strategic interactions
• Developing products - you're the voice of the customer, influencing product direction through data-driven insights

Client Engagement Manager Key Responsibilities

Spearhead customer retention, engagement, and business growth by wielding AI to anticipate needs, deliver tailored experiences, and uncover high-value upselling opportunities - transforming customer success into a strategic driver of company performance.

Basic Requirements

• Proven track record of at least 2 years in customer success within the B2B software industry, demonstrating your ability to drive results in a fast-paced environment
• Hands-on experience with GenAI tools (e.g., ChatGPT, Claude, Bard), showcasing your readiness to leverage cutting-edge AI in customer engagement

About IgniteTech

If you want to work hard at a company where you can grow and be a part of a dynamic team, join IgniteTech Through our portfolio of leading enterprise software solutions, we ignite business performance for thousands of customers globally. We're doing it in an entirely remote workplace that is focused on building teams of top talent and operating in a model that provides challenging opportunities and personal flexibility.

A career with IgniteTech is challenging and fast-paced. We are always looking for energetic and enthusiastic employees to join our world-class team.

We offer opportunities for personal contribution and promote career development. IgniteTech is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you

Working with us

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.

Crossover Job Code: LJ-5214-PK-Islamaba-ClientEngageme.002

Seniority level

• Associate

Employment type

• Full-time

Job function

• Business Development, Project Management, and Sales
• Industries: Software Development, IT Services and IT Consulting, and Technology, Information and Internet

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