Customer Service Representative

4 weeks ago

Siālkot, Punjab, Pakistan Any Store To Your Door Full time
Job Description:

Description:
We are a leading logistics and supply chain company based in Preston, UK. We are seeking an English Speaking Customer Service Representative with 5 years of experience to support our mission of revolutionizing last-mile delivery and enhancing customer experiences.

Responsibilities:

  • Handle customer inquiries and resolve issues via phone, email, and chat in a timely manner.
  • Provide accurate product information and order updates to customers.
  • Collaborate with logistics and operations teams to ensure smooth delivery processes.
  • Maintain detailed records of customer interactions and feedback.
  • Assist in streamlining customer service procedures for efficiency.
Job Specification:

Required Skills:

  • Excellent verbal and written communication skills in English.
  • Strong problem-solving abilities and customer-focused approach.
  • Proficiency in customer service software and Microsoft Office Suite.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Previous experience in the logistics or supply chain industry preferred.
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