Account Manager

1 week ago

Lahore, Punjab, Pakistan Careem Full time

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an organization that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region's best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

About the team

You will be part of a dynamic and autonomous team, composed of Careem veterans and new members, all aligned on the same values of ownership, aiming high, and being of service to customers, partners, colleagues, and captains.

What you'll do

  • Acquisition: Collaborate with the sales function to acquire restaurant partners in Dubai and Abu Dhabi.
  • Growth: Support and help create plans to grow the business of assigned accounts.
  • Account Management: Take full ownership and be the main point of contact for the assigned accounts.
  • Analysis: Use data-driven decision-making to understand the performance of initiatives and prioritize those with the highest return on investment.
  • Merchant NPS: Work with merchants and internal teams to improve experience components.
  • Partner with internal teams: Collaborate closely with Supply, Finance, Marketing, and Business Development to meet growth objectives.

What you'll need

  • At least 2+ years of experience in sales or account management with consistent achievement of weekly/monthly targets.
  • Bachelor's Degree or higher.
  • Proficiency in Microsoft Office, Excel, and similar tools.
  • A passionate commitment to improving lives, excellence, customer service, and alignment with core values: being bold, focused, agile, and collaborative.
  • Experience in account management with a proven track record in direct and channel sales, especially in closing deals.
  • Experience in the food & beverage industry.
  • Highly motivated with a "hunting spirit" to develop new opportunities and grow the business across multiple technology dimensions within the Food/Service Providers space.
  • Excellent team collaboration skills and comfort in working with local, regional, and corporate teams.
  • Good communication skills and solution-driven mindset in line with industry and local market trends.
  • A can-do attitude with creative thinking to build a solid business pipeline and drive sustainable growth.
  • Highly analytical skills and the ability to derive meaningful insights.
  • Experience working under pressure with stretched targets and limited resources, and generating smart, tech-based solutions.

What we'll provide you

We offer colleagues the opportunity to make an impact in the region while learning and growing. As a full-time Careem employee, you will be able to:

  • Work and learn from inspiring colleagues.
  • Contribute to a purposeful organization dedicated to regional impact.
  • Explore new learning and growth opportunities daily.
  • Work 4 days a week in the office and 1 day from home, with remote work options from any country for 30 days a year, plus unlimited vacation days. (For tech roles, 2 office days and 3 remote days.)
  • Access healthcare benefits and fitness reimbursements for health activities including gym, health clubs, and training classes.
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