Cash Management Officer

3 weeks ago

Karachi, Sindh, Pakistan Standard Chartered Life and Careers Full time

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Strategy


• Ensures operations of the team are conducted in accordance with Management, Group Policy and Departmental Operating Manuals, Group's Guidelines for Money Laundering, the agreed customer service standards, the operational risk and State Bank's statutory requirements.

• Creation of customer and correspondent's confidence and trust in the ability of SCBPL for processing of funds transfers promptly and efficiently.

• Profitability, growth and portfolio retention of Consumer and Corporate Banking by achieving desired customer satisfaction.

• Minimising operational risk & upholding Bank's reputation by complying with Group and Central Bank rules & regulations.

• Service quality by adhering to Service Level Agreements.

• Improvement of workflow and cost reduction by participating in automation programmes.

Business


• Interpreting and applying SCBPL's CMS Collection Policy, and ensuring that service is being provided as per the agreement with the customer.

• Establish service standards and ensure that they are achieved.

• Ensure to provide high quality services to the customer.

Key Responsibilities

Processes

• Ensure work allocated is completed on time and quality of work is not compromised.

• Ensure that all customer MIS requirements are being captured properly.

• Provide input in development of systems and processes to improve accuracy, TAT and reduce processing cost.

• Follow Service Level Agreements established with key internal departments effectively and efficiently.

• Ensure that all transactions are processed and authorized on the same day.

• Ensure that all cheque returns received are marked on same day with same day value date and are authorized accordingly.

• Ensure that all transactions received by the cut-off time are processed on the same day.

• Ensure that there is no income leakage with respect to tariff charges.

• Ensure that the Line Manager is updated on the sources of errors and problems, including delays with completion of work so that appropriate action can be taken.

• Ensure proper scrutiny of instruments along with endorsement and accuracy of input in light of statutory and SCB controls.

• Ensure that the responses to customer queries are given in a timely and professional manner.

• Act as a backup for staff on leave or in any contingency as per department backup schedule and contingency plans.

• Ensure that maker & checker concept is in place while making vouchers and posting transactions in various systems viz. OPAL/RCMS/Bill Pay/Ebbs/1link.

• Ensure that Cash Pickups are being done by the security company as per schedule and proper follow mechanism is in place at all times.

• Participate in internal meetings so that operational issues affecting service quality can be addressed in a timely manner.

• Ensure Fire Proof Cabinet Keys/ Printer Keys are kept in safe custody when they are assigned.

• Ensure cash/internal transfer deposit slips are reconciled on Day 1.

• Authorized to pass entries in Sundry and Suspense accounts, paying commission to correspondent banks, signing of Local Bankers Cheque and Drafts.

Regulatory & Business conduct

• Authorized to take custody of control of stocks of Drafts, Cashier's Orders, blank cheques, security papers, and pending customer instructions under dual control with second custodian.

• Authorize to perform Fax/email/ other legal indemnity checks, Regulatory documentary checks (wherever applicable), Other Pre-processing checks including funds sufficiency & Sanction checking but will not involved in particular transaction processing.

• Custodian of Keys/Combination as one of the two custodians to hold Blank Pay orders / Demand Draft / STS Stationery / issued Pay orders / Demand Draft / STS instruments / Customer Cheque / Dividend Warrant Stationery and other bank cheques which need to be sent on Collection, client pending instructions/letters and other items of similar nature. Also included printer Boxes. And will not be custodian of second key combination of particular safe/lock.

• Manage workflows on the section, including prioritization and allocation between staff, to meet required deadlines, quantity standards, operational risk, State Bank and Group regulatory controls.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
  • Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.
What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  • Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  • Flexible working options based around home and office locations, with flexible working patterns.
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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