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Assistant Operations Manager

4 weeks ago

Karachi, Sindh, Pakistan Zameen Full time

The Operations Assistant Manager will work closely with the Operations Manager to oversee and optimize the delivery of services to our clients. This role involves managing a team of service delivery professionals, monitoring performance metrics, identifying areas for improvement, and implementing strategies to enhance service quality and efficiency.

Responsibilities:

  • Assist the Operations Manager in developing and implementing service delivery strategies and objectives.
  • Supervise a team of service delivery personnel, providing leadership, guidance, and support.
  • Collaborate with cross-functional teams to ensure alignment and coordination in service delivery efforts.
  • Monitor and analyze key performance indicators (KPIs) to assess service quality, efficiency, and client satisfaction.
  • Identify opportunities for process improvements and implement solutions to enhance service delivery.
  • Assist in developing and maintaining service level agreements (SLAs) with clients and ensure compliance with agreed-upon service standards.
  • Conduct regular performance evaluations and provide feedback to team members.
  • Handle escalated client issues and complaints, working to resolve them promptly and effectively.
  • Assist in recruiting, training, and developing service delivery staff.
  • Assist in creating and maintaining documentation related to service delivery processes and procedures.
  • Prepare and deliver reports on service delivery performance to senior management.

Qualifications:

  • 2-3 years experience in relevant field.

Skills:

  • Must be able to use Excel, PowerPoint, and Word.
  • Excellent analytical and problem-solving skills.
  • Excellent verbal and written communication.
  • Must be able to manage multiple responsibilities.

What we offer:

  • Medical insurance.
  • Provident Fund.
  • EOBI.
  • Salary Advancement.
  • Opportunities for professional growth and development.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Analyst, Management, and Strategy/Planning

Industries

Operations Consulting and Retail

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