
Assistant Operations Manager
1 week ago
The Operations Assistant Manager will work closely with the Operations Manager to oversee and optimize the delivery of services to our clients. This role involves managing a team of service delivery professionals, monitoring performance metrics, identifying areas for improvement, and implementing strategies to enhance service quality and efficiency.
Responsibilities:
- Assist the Operations Manager in developing and implementing service delivery strategies and objectives.
- Supervise a team of service delivery personnel, providing leadership, guidance, and support.
- Collaborate with cross-functional teams to ensure alignment and coordination in service delivery efforts.
- Monitor and analyze key performance indicators (KPIs) to assess service quality, efficiency, and client satisfaction.
- Identify opportunities for process improvements and implement solutions to enhance service delivery.
- Assist in developing and maintaining service level agreements (SLAs) with clients and ensure compliance with agreed-upon service standards.
- Conduct regular performance evaluations and provide feedback to team members.
- Handle escalated client issues and complaints, working to resolve them promptly and effectively.
- Assist in recruiting, training, and developing service delivery staff.
- Assist in creating and maintaining documentation related to service delivery processes and procedures.
- Prepare and deliver reports on service delivery performance to senior management.
Qualifications:
- 2-3 years experience in relevant field.
Skills:
- Must be able to use Excel, PowerPoint, and Word.
- Excellent analytical and problem-solving skills.
- Excellent verbal and written communication.
- Must be able to manage multiple responsibilities.
What we offer:
- Medical insurance.
- Provident Fund.
- EOBI.
- Salary Advancement.
- Opportunities for professional growth and development.
Mid-Senior level
Employment typeFull-time
Job functionAnalyst, Management, and Strategy/Planning
IndustriesOperations Consulting and Retail
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