Housekeeping Supervisor

Housekeeping Operations:

• Supports in Maintaining Brand cleanliness standards for both rooms and public areas and inspects them to ensure that standards are met.
• Support in training of staff in all aspects of housekeeping, including guest service.
• Assists in administrating guest satisfaction inspection procedures and reports.
• Maintains key control and lost-and-found, and ensures staff is trained to follow correct procedures for both.
• Plans and assists supervisors in developing work schedules and room assignments with minimum disruption to guests.
• Empowers hotel supervisors to deliver great guest service by encouraging responsiveness to guest needs.
• Meets or exceeds hotel guest satisfaction measures.
• Ensures hotel standard and services contribute to the delivery of consistent guest service.
• Maintains Brand cleanliness standards for both rooms and public areas and inspects them to ensure that standards are met.
• Trains staff in all aspects of housekeeping, including guest service.
• Assists in administrating guest satisfaction inspection procedures and reports.
• Maintains key control and lost-and-found, and ensures staff is trained to follow correct procedures for both.
• Plans work schedules and room assignments with minimum disruption to guests.
• Empowers hotel staff to deliver great guest service by encouraging responsiveness to guest needs.
• Meets or exceeds hotel guest satisfaction measures.
• Ensures hotel standard and services contribute to the delivery of consistent guest service.
• Assists in maintaining guest service as the driving philosophy of the hotel.
• Personally demonstrates a commitment to guest service by responding promptly to guest needs with an interest and concern in satisfying every guest.
• Ensures hotel staff, including all new hires, knows all components of guest service guarantee and are trained to meet service standards.
• Develops added value customer service programs regarding housekeeping services.
• Can communicate to guests about hotel promotions, local attractions and points of interest.
• Helps to develop management talent by acting as a mentor for direct reports.
• Uses ongoing safety training to minimize workers' compensation claims.
• Monitors and maintains acceptable turnover levels.
• Assists in managing human resources functions, including recruiting, selecting, orientation, training, performance planning and evaluating and pay/reward programs to maintain a skilled, qualified work force.
• Maintains a positive, cooperative work environment between staff and management.
• Emphasizes training and development as a way of doing business to empower employees to provide excellent guest service.

Safety and Security

• Understands "Right to Know" laws, which apply to housekeeping supplies and chemicals.
• Recognizes and corrects conditions which may create security, fire or accident hazards.
• Understands and implements hotel's control system.

Measures:

• Customer feedback and Brand standards, Value addition
  • Skills & Qualifications:
    • Managed a Housekeeping Team
    • Demonstrated functional expertise preferably in Hotel for a minimum of 3 years as Supervisor role
    • Computer Literacy
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