Housekeeping Supervisor

5 days ago

Rawalpindi Cantonment, Pakistan Zameen Full time

Housekeeping Operations:

  • Supports in Maintaining Brand cleanliness standards for both rooms and public areas and inspects them to ensure that standards are met.
  • Support in training of staff in all aspects of housekeeping, including guest service.
  • Assists in administrating guest satisfaction inspection procedures and reports.
  • Maintains key control and lost-and-found, and ensures staff is trained to follow correct procedures for both.
  • Plans and assists supervisors in developing work schedules and room assignments with minimum disruption to guests.
  • Empowers hotel supervisors to deliver great guest service by encouraging responsiveness to guest needs.
  • Meets or exceeds hotel guest satisfaction measures.
  • Ensures hotel standard and services contribute to the delivery of consistent guest service.
  • Maintains Brand cleanliness standards for both rooms and public areas and inspects them to ensure that standards are met.
  • Trains staff in all aspects of housekeeping, including guest service.
  • Assists in administrating guest satisfaction inspection procedures and reports.
  • Maintains key control and lost-and-found, and ensures staff is trained to follow correct procedures for both.
  • Plans work schedules and room assignments with minimum disruption to guests.
  • Empowers hotel staff to deliver great guest service by encouraging responsiveness to guest needs.
  • Meets or exceeds hotel guest satisfaction measures.
  • Ensures hotel standard and services contribute to the delivery of consistent guest service.
  • Assists in maintaining guest service as the driving philosophy of the hotel.
  • Personally demonstrates a commitment to guest service by responding promptly to guest needs with an interest and concern in satisfying every guest.
  • Ensures hotel staff, including all new hires, knows all components of guest service guarantee and are trained to meet service standards.
  • Develops added value customer service programs regarding housekeeping services.
  • Can communicate to guests about hotel promotions, local attractions and points of interest.
  • Helps to develop management talent by acting as a mentor for direct reports.
  • Uses ongoing safety training to minimize workers' compensation claims.
  • Monitors and maintains acceptable turnover levels.
  • Assists in managing human resources functions, including recruiting, selecting, orientation, training, performance planning and evaluating and pay/reward programs to maintain a skilled, qualified work force.
  • Maintains a positive, cooperative work environment between staff and management.
  • Emphasizes training and development as a way of doing business to empower employees to provide excellent guest service.

Safety and Security

  • Understands "Right to Know" laws, which apply to housekeeping supplies and chemicals.
  • Recognizes and corrects conditions which may create security, fire or accident hazards.
  • Understands and implements hotel's control system.

Measures:

  • Customer feedback and Brand standards, Value addition
    • Skills & Qualifications:
      • Managed a Housekeeping Team
      • Demonstrated functional expertise preferably in Hotel for a minimum of 3 years as Supervisor role
      • Computer Literacy
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