Senior Implementation Specialist

4 weeks ago


Islamabad, Islamabad, Pakistan AdalFi Full time

AdalFi is Pakistan's leading Lending Infrastructure provider, offering AI-powered credit scoring and digital journeys for Consumer & SME loans. We've partnered with 17 banks, powering over $75 million in lending and counting. Our mission is to make affordable, fair credit accessible to billions of people worldwide.

We move fast, think big, and expect our team members to take full ownership of their work. Join us if you're ready to make a real impact in the financial sector.

Key Responsibilities:

  • Implementation Leadership: Lead all implementation phases, including pre-UAT, UAT, production deployments, and post-go-live support.
  • Customer Engagement: Serve as the primary point of contact for customers, managing expectations and ensuring professional communication throughout the project lifecycle.
  • UAT Coordination: Plan, execute, and oversee UAT sessions with banks, resolving issues and ensuring readiness for production.
  • Issue Resolution: Proactively track and resolve technical and operational issues, escalating when necessary.
  • Process Optimization: Identify inefficiencies in workflows and recommend improvements to enhance delivery.
  • Collaboration: Work closely with engineering, QA, and product teams to ensure alignment on deliverables and timelines.
  • Mentorship: Provide guidance to junior team members, helping them grow and succeed.

Required Skills & Experience:

Soft Skills:

  • Outstanding communication and interpersonal skills to manage client relationships effectively.
  • Strong leadership abilities to guide projects and teams.
  • Exceptional organizational and multitasking skills to manage multiple projects simultaneously.
  • A problem-solving mindset with a focus on delivering results.

Hard Skills:

  • Proven experience in implementing software solutions, especially in banking or financial domains.
  • Expertise in UAT processes, system testing, and API integrations.
  • Proficiency with tools like JIRA, Confluence, or Asana.
  • Advanced technical skills, including SQL, debugging, and understanding of system configurations.

Qualifications:

  • Bachelor's degree in Computer Science, Software Engineering, or a related field from a reputed university.
  • 2–4 years of experience in implementation, delivery, or project management roles, preferably in the banking or fintech sector.
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