IT Analyst

About Us

Karandaaz Pakistan (KRN) is a not-for-profit organization, based out of Islamabad, registered with the Securities and Exchange Commission of Pakistan under Section 42 of the Companies Act 2017. The entity has been seeded by Enterprise and Asset Growth Programme of UK's Foreign, Commonwealth & Development Office (FCDO) and our digital finance initiatives are being funded by the Gates Foundation.

KRN is guided by the vision of Investing for Shared Prosperity, and driven by the mission to enhance capabilities of the financial and digital ecosystem through investments, innovations, and strategic partnerships for inclusive, green and sustainable growth.

Position Summary

The IT Analyst will serve as a key technical and functional liaison, primarily assisting the Supervisor in the administration, optimization, and support of ERP Oracle Fusion applications, Google Workspace, Ruckus Wireless networks, and Mikrotik firewall systems. This role involves translating business requirements into technical solutions, troubleshooting complex issues, and ensuring the smooth and secure operation of these critical platforms, with a strong focus on user experience and system efficiency.

Job Responsibilities

• Provide software and hardware support, including facilitating meetings and conferences via Google Meet and Zoom Meetings/Webinars.
• Maintain and troubleshoot a wide range of IT equipment and devices, such as printers, laptops, and scanners.
• Set up and configure hardware, install software, and manage drivers for both Microsoft and macOS environments.
• Oversee the management of Google Workspace, Office 365, and all associated domain licenses and subscriptions.
• Administer website subscriptions, hosting services, and DNS configurations.
• Ensure the integrity of office data through regular backups and execute prompt data recovery procedures following system failures.
• Provide on-the-job- IT related basic training to staff members, if required.
• Install and manage robust LAN/WAN infrastructure and other critical network components (e.g., servers, routers, access points).
• Assist in implementing IT policies and security.
• Provide IT support at Karandaaz office and all the events.
• Conduct regular system upgrades to guarantee all IT systems remain current and secure.
• Execute any additional tasks as designated by the supervisor.

Eligibility Criteria

Education & Experience

• Bachelor's degree in Computer Science or Information Technology. Relevant certifications (e.g., CompTIA A+, MCP) will be an added advantage.
• At least 2-3 years of demonstrated experience in managing IT operations with a reputable organization.

Knowledge, Skills & Abilities

• Proficient in Microsoft 365 (M365), Google Workspace, Active Directory (AD), Google Cloud, Oracle Fusion, and Microsoft Dynamics.
• Proficiency with access points, understanding of mesh networking technologies, and familiarity with SmartZone controllers.
• Proficient in configuring Router, possessing a strong understanding of essential networking concepts such as NAT, routing, and load balancing.
• Capable of configuring and supporting network-connected devices such as printers, Chromecast, Google TV, and smart TVs.
• Advanced understanding of VLAN setup, Layer 3 routing, and switch configuration. Familiar with switch brands including Mikrotik, Cisco, SonicWall, and Fortinet.
• Ability to stay up-to-date on new technologies and adapt to changing IT environments.
• Strong verbal and written communication skills, with excellent report writing abilities.
• Intermediate level skill in Microsoft Office (Excel, Word, PowerPoint) and Google Suite
• Problem-solving skills
• Ability to multitask in a fast-paced work environment
• Passionate and self-driven with the ability to handle assignments with minimal supervision.

Culture and Values at Karandaaz

Karandaaz espouses the values of Integrity, Diversity, Entrepreneurship, Appreciation and Learning Acumen (IDEAL). These values shape our choices on what we do and the approach we take towards it. We also believe that we are all responsible for creating a great place to work and are constantly looking to hire individuals who bring the same level of passion and commitment to the purpose of the organization.

If you believe in the Karandaaz vision and values and feel excited about the work we are offering, please send us your application for this position.

Applications close at 3pm on Friday, 8th August 2025.

Karandaaz is an equal opportunity employer and encourages applications by all population groups.