Director Operations

2 weeks ago

Shalimar Tehsil, Pakistan WORK Full time
Responsibilities
  • Strong understanding of BPO best practices, methodologies, and quality standards.
  • Minimum of 5 years of experience in BPO operations management.
  • Proven track record of success in leading and growing BPO teams.
  • Excellent communication, interpersonal, and negotiation skills.
  • Data-driven and analytical with a strong focus on continuous improvement.
  • Ability to manage multiple priorities and deadlines in a fast-paced environment.
  • Develop and implement strategic plans to optimize BPO operations and service delivery.
  • Lead and manage a team of BPO professionals, including supervisors, team leads, and agents.
  • Establish and maintain high-quality standards for customer service and process adherence.
  • Monitor key performance indicators (KPIs) and implement continuous improvement initiatives.
  • Identify and implement new technologies and processes to improve BPO efficiency and effectiveness.
  • Manage risk and ensure compliance with industry regulations and best practices.

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