Senior Java Technical Support Engineer

4 weeks ago

Peshawar City Tehsil, Pakistan BairesDev Full time
Overview

Senior Java Technical Support Engineer - Remote Work

Join to apply for the Senior Java Technical Support Engineer - Remote Work role at BairesDev

At BairesDev, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

Senior Java Technical Support Engineer – Responsibilities
  • We are seeking an experienced Senior Java Technical Support Engineer to join our Incident Response Team. In this role, you will manage, troubleshoot, and resolve complex issues in our Java-based applications and services.
  • Provide technical leadership within our event-driven architecture, lead incident response efforts, and implement robust root cause analysis methodologies.
  • Offer on-call technical support coverage during the 9 AM-6 PM CET time slot, including weekends.
  • Oversee system monitoring and establish protocols for efficient incident response.
  • Troubleshoot and resolve the most complex issues in Java applications and services.
  • Develop and implement comprehensive root cause analysis (RCA) frameworks and procedures.
  • Create detailed technical documentation and knowledge base articles for team reference.
  • Design and optimize RESTful API integrations to improve system stability.
  • Mentor junior support engineers and provide technical guidance to development teams.
  • Collaborate with stakeholders to establish and meet service-level objectives.
  • Provide strategic recommendations for enhancing system resilience and reducing incident frequency.
What we are looking for
  • 4+ years of experience in Java development and troubleshooting.
  • 4+ years of experience as a Support Engineer in on-call teams.
  • Proven experience with event-driven architectures in production environments.
  • Advanced expertise in incident response, management, and root cause analysis methodologies.
  • Extensive hands-on experience with RESTful APIs design and implementation.
  • Experience implementing monitoring solutions and alerting strategies.
  • Excellent problem-solving skills and ability to make critical decisions under pressure.
  • Strong communication abilities to explain complex technical issues to various audiences.
  • Willingness to work on a rotational schedule, including weekends.
  • Advanced level of English.
Nice to have
  • Experience with GraphQL implementation and troubleshooting.
  • Expertise in WebSocket protocols and real-time applications.
  • Proficiency in the Go programming language.
  • Knowledge of C++ development in enterprise environments.
What we offer
  • 100% remote work (from anywhere).
  • Excellent compensation in USD or your local currency if preferred.
  • Hardware and software setup for you to work from home.
  • Flexible hours: create your own schedule.
  • Paid parental leaves, vacations, and national holidays.
  • Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
  • Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.
Apply

Apply now and become part of a global team where your unique talents can truly thrive


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