Information Technology

2 weeks ago

Lahore, Punjab, Pakistan Cyber System Full time

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Director Operations | Global Strategy Management | Planning and Execution | Policy & Decision Making | Cross Functional Collaboration | Ethical and…

Job Summary:

The I.T. Support Specialist will provide front-line technical support to end users. The Specialist will assist with various technical questions, issues, problems relating to hardware, software, services, and peripherals. The Specialist will be responsible for responding to, documenting and resolving support tickets in a timely manner. The Specialist must have excellent troubleshooting, communication, research, problem-solving skills in order to diagnose, evaluate and resolve complex problem situations.

This position will support multiple platforms including desktops, laptops, peripherals, networking equipment, mobile devices, Electronic Health Record (EHR) system and miscellaneous IT equipment. This position may require independent work, sharing information, and collaboration with various company departments.

·Provide technical troubleshooting to support requests including logging, processes and prioritize requests

·Properly escalate unresolved tickets to next level of support

  • Diagnose, install, troubleshoot, research and solve software issues including Liberty's EHR system

·Provide support to the Healthcare Information Technology (H.I.T.) Team in supporting Liberty's EHR and related Health Information Systems

·Diagnose, install, troubleshoot, research, computer hardware, peripheral equipment and telecommunication issue

·Provide support and perform assigned tasks from the Information Technology (I.T) Systems Manager in support of Liberty's systems and network infrastructure.

  • Train end users and write instruction documentation as necessary

·Assist with onboarding of new users including user account creation and first day walkthrough

·Patching software security vulnerabilities

·Assist in the inventory of all technology equipment and software licenses

·Creation of scripts to automate routine tasks

·Create network and system documentation as required

·Research, document, orders new technology equipment

Duties and responsibilities may be added, deleted and/or changed at the discretion of management.

Qualifications:

Required

·Two (2) years of experience as a I.T Support Specialist or similar role

·Microsoft Windows desktop and server operating system experience

·Microsoft Active Directory administration, Exchange, DHCP, DNS, RDP, Terminal Services, and Print

·Excellent troubleshooting and problem-solving skills

  • Mobile technologies including iPhones, iPads, MDM device management, LTE modems and hotspots

·Ability to quickly learn new emerging technologies

  • Work independently and as part of a project team
  • Work collaboratively to make necessary decisions and respond to emergency situations effectively

· Excellent speaking, written and verbal communication and ability to present detailed content at the appropriate level (end users or other levels)

· Occasional travel may also be required

·On-call availability and periodic overtime including nights and weekends

Preferred

·Technical School and/or College degree in IT related field

·Familiarity with HIPAA privacy and security policies and practices

·Relevant vendor certifications, such as A+, Network+, VCP, VCA, CCNA, VCP, MCSA, etc.

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
  • IndustriesOutsourcing and Offshoring Consulting

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