Email & Chat Support Executive - Domestic

1 day ago


Islamabad, Islamabad, Pakistan ibexl Full time
Job Overview

Responsible for acting as a liaison between our customer and the respective client. Provides assistance via Chat and/or Email to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query. Escalate to relevant team internally and/or externally.

Key Responsibilities
  1. Prompt chat & email response to customers
  2. Provide real-time support
  3. Document each customer's question or problem as well as the resulting answer or solution
  4. Email coordination with customers
  5. Escalating to relevant team(s) internally and/or externally
Job Specification
  1. Graduation or above
  2. Good communication (verbal & written)
  3. Proficiency with MS Office particularly MS Excel
  4. Flexibility
  5. Customer-centric attitude
  6. Adaptability
Perks & Benefits
  1. Medical Insurance
  2. Permanent Employment Status
  3. Provident Fund
  4. Internal Job Opportunities
  5. Annual Leaves
  6. Leaves Encashment
  7. Referral Bonus
  8. Company Pick & Drop
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