Manager Operations Medical Billing
1 day ago
We are seeking an experienced and results-driven Manager of Operations to oversee and manage our Collections Operations department, which focuses on negotiating and settling medical bills with US-based insurance companies.
As the Manager, you will be responsible for leading a team, ensuring smooth and efficient operations, and driving performance to meet client expectations. Your role will be key in developing and implementing strategies to optimize processes, improve efficiency, and maintain a high level of CLIENTS satisfaction.
Key Responsibilities:
- Lead, manage, and mentor a team of professionals within the Collections Operations department.
- Oversee the daily operations of negotiating and settling medical bills from US insurance companies.
- Develop and implement strategic initiatives to improve operational efficiency, team performance, and client satisfaction.
- Ensure compliance with industry regulations, client requirements, and organizational policies.
- Monitor and evaluate team performance, providing regular feedback and support for ongoing development.
- Identify process gaps and implement improvements to enhance the quality and efficiency of collections.
- Prepare and deliver regular reports on operational performance, including KPIs, team performance, and financial metrics.
- Drive the continuous training and development of staff to ensure they are equipped with the skills and knowledge to perform at a high level.
- Stay informed on changes in the healthcare insurance landscape, particularly regarding medical billing and collections.
Qualifications & Skills:
- Bachelor's degree in Business Administration, Management, or a related field (Master's degree preferred).
- Minimum of 5+ years of experience in a managerial or leadership role within a BPO environment, ideally in healthcare collections or a similar field.
- Strong understanding of medical billing and collections processes, especially in the context of US insurance companies.
- Proven ability to manage and lead teams, ensuring high performance and productivity.
- Excellent problem-solving skills, with the ability to resolve complex issues and drive positive outcomes.
- Strong communication and interpersonal skills, with the ability to interact with clients and internal teams effectively.
- Ability to work in a fast-paced environment and manage multiple tasks and projects simultaneously.
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