Customer Call Representative

3 weeks ago

Lahore, Punjab, Pakistan Uni-guide Consultancy Service Pvt. Ltd. Full time

Uni-guide Consultancy Service Pvt. Ltd., Pakistan

Job Responsibilities
  1. Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  2. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  3. Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Job Specification
  1. Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  2. Ability to ask prying questions and diffuse tense situations.
  3. Strong time management and decision making skills.
  4. Adaptability and accountability.
  5. Fluency in multiple languages may be desired.
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