
Principal Systems Technician
3 weeks ago
The Principal Systems Technician at Inbox Business Technologies will be responsible for overseeing and maintaining the organization's systems and infrastructure. This role involves a mix of hands-on technical work, mentoring junior technicians, and collaborating with other teams to ensure robust and secure operations. The ideal candidate will have extensive experience with system administration, excellent problem-solving skills, and a proactive approach to technical challenges.
Key Responsibilities:
- Install, configure, and maintain servers, operating systems, and applications to ensure optimal performance and security.
- Monitor system performance and troubleshoot issues to minimize downtime and ensure reliability.
- Lead system upgrade and maintenance activities, ensuring that patches and updates are applied consistently.
- Develop and document standard operating procedures and best practices for system management.
- Train and mentor junior technicians, providing guidance on troubleshooting and system management techniques.
- Collaborate with cross-functional teams to enhance system functionality and integrate new technologies.
- Manage backup and recovery processes, ensuring data integrity and availability.
- Stay up to date with the latest industry trends and technologies to ensure the organization remains competitive in its IT offerings.
- Participate in on-call rotations and address after-hours support requests as necessary.
Minimum Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in system administration or support roles.
- Strong knowledge of operating systems (Windows, Linux) and various software applications.
- Experience with virtualization technologies (e.g., VMware, Hyper-V) and cloud services (e.g., AWS, Azure).
- Proficient in network configuration and troubleshooting.
- Ability to develop and document technical procedures and guidelines.
- Excellent communication and interpersonal skills for effective collaboration.
- Demonstrated ability to lead and mentor technical teams successfully.
- Certifications such as Dell/HP and IBM Hardware Certifications, or similar are a plus.
- Strong analytical and problem-solving skills, with a proactive approach to tasks.
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