Japanese / English Gaming Support Agent With 750 USD Signon Bonus

23 hours ago

Faisalabad City Tehsil, Pakistan 5ca Full time
Japanese / English Gaming Support Agent With 750 USD Signon Bonus

We love geeking out and gaming as much as you do. Join 5CA and help us continue building on the principle of Gamers Helping Gamers: connect with your fellow geeky agents, work comfortably from your own home, and discover what it is like to provide support for some of the most popular games in the world.

We offer:

  1. A $750 USD sign-on bonus for you, if you join us by the 17th of September.
  2. A position at a fast-growing company with ambitious A-level clients.
  3. A casual, international environment where you'll work with people from over 40 different nationalities.
  4. Flexibility; working remotely means being able to work from anywhere in the world.
  5. No time wasted commuting between home and work.
  6. Top-notch tools, training, and colleagues.

Working from home

Working from home is an adventure that you will love taking part in. Whether you just don't like sitting in an office 8 hours a day, dislike the commute, or you just want to spend more time at home – working remotely is the perfect way to work in our current, digital world.

Job Specification

What will I do?

As a player support agent, your duties will include but not be limited to:

  1. Handling customer support (e-mail and live chat – no phone calls) by doing things like:
  2. Help players with account issues (compromised accounts, updates, etc.)
  3. Resolve issues regarding refunds, purchases not going through, etc.
  4. Assist players resolve technical problems with the game.
  5. Answer gameplay inquiries and help sort out gameplay issues.
  6. Check updates & newly released content for the game you're supporting.
  7. Take assigned training modules to help you improve even further in your job.
  8. Attend your weekly meeting with a team of 10-15 fellow agents and your manager.

In short, you will be responsible for helping players of this popular video game resolve their issues and continue enjoying the game that they love.

And don't worry - You will start your first week(s) at 5CA going through training with your fellow new agents, to make sure you are prepared for the challenges ahead. And, of course, you will be paid as if you were already working during your training.

Outsourcing/Offshoring - Utrecht, Netherlands

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