Front Desk Officer

4 weeks ago

Lahore, Punjab, Pakistan CBRE Full time

Lahore - Punjab - Pakistan

Job Summary

This position will be the first point of contact for visitors. The receptionist will welcome guests and greet people who visit the business.

Essential Duties And Responsibilities

  • Keep front desk tidy and presentable with all necessary materials.
  • Greet and welcome guests.
  • Answer questions and address complaints.
  • Answer all incoming calls, redirect them or take messages.
  • Receive letters, packages, etc., and distribute them.
  • Prepare outgoing mail by drafting correspondence and securing parcels.
  • Check, sort, and forward emails.
  • Manage work orders and follow-ups (Point of Contact).
  • Manage vendors for lunch and fruits.
  • Conduct daily cleaning, inspections, and maintain checklists for all sites, including monthly FE inspection and QHSE checklist.
  • Manage and keep track of office supplies and inventory.
  • Oversee daycare cleaning, dry cleaning, and related duties (where applicable).
  • Handle complaints related to female/disability/shower rooms/executive washrooms.
  • Manage health zone laundry (where applicable).
  • Oversee staff overtime management.
  • Manage inventory and checklist for first aid boxes.
  • Book and manage meeting rooms.
  • Maintain inventory of spare parts for critical office equipment and coordinate maintenance.
  • Manage MD room.
  • Manage crockery for the cafeteria.
  • Perform other duties as assigned.

Supervisory Responsibilities

Supervise the soft service team, including aligning office boys to serve refreshments, coordinating work, and assigning tasks.

Qualifications

Must be able to perform all essential duties satisfactorily. Reasonable accommodations may be made for individuals with disabilities.

Education and Experience

General Education Degree; Bachelor's degree in any field preferred, with a minimum of 2 years of experience.

Communication Skills

Ability to understand instructions, correspondence, and memos; ask clarifying questions; write routine reports; and effectively present information to departments or groups.

Financial Knowledge

Basic understanding of financial terms, principles, and ability to calculate simple figures like percentages.

Reasoning Ability

Ability to understand and execute general instructions, solve standard problems, and demonstrate basic analytical skills.

Other Skills and Abilities

Familiarity with office machines; knowledge of office management and basic bookkeeping; proficiency in MS Office (Excel, Word); customer service orientation; intermediate skills in Outlook and internet/intranet.

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