Guest Relations Officer

4 days ago

Islamabad, Islamabad, Pakistan LMKR Full time

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We are seeking a courteous, customer-focused Front Desk & Guest Relations Officer with 2-3 years of experience. The successful candidate will deliver outstanding service, handle inquiries, and ensure a seamless, positive experience for guests and visitors. Strong interpersonal skills, a polished appearance, and the ability to manage front desk operations are essential.

Job Responsibilities:

  • Greet guests and visitors warmly and professionally.
  • Maintain a neat front desk area.
  • Answer calls and direct inquiries appropriately.
  • Handle guest requests such as wake-up calls, amenities, and transportation.
  • Log guest interactions and provide feedback for service improvement.
  • Coordinate with housekeeping and maintenance for smooth operations.
  • Manage incoming mail and distribute it promptly.
  • Keep accurate records of emails and correspondence.
  • Schedule and book meetings.
  • Provide administrative support for office activities.

Required Skills:

  • Excellent interpersonal and communication skills.
  • Ability to work with diverse teams and senior management.
  • Proficiency in front desk software and office equipment.
  • Customer-oriented with a commitment to service excellence.
  • Strong problem-solving and decision-making skills.
  • Professional appearance and demeanor.
  • Calm and courteous under pressure.
  • Multitasking and time management abilities.
  • Flexible and adaptable to various tasks.
  • Attention to detail and accuracy.

Experience:

  • Minimum: 2-3 years in a similar role.
  • Preferred: Experience in guest relations, front desk, or administrative roles.

Education/Qualification:

  • Preferred: MBA.

Location:

  • Islamabad - Head office.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Administrative
Industries
  • IT Services and IT Consulting
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