Call Center Technical Support

6 days ago

Karachi, Sindh, Pakistan Hikvision Pakistan Full time

Job Title: Technical Support Specialist

  • Deliver technical service and support to end-users using automated call distribution phone software, remote connection, or via the Internet.
  • Interact with customers to provide information and process inquiries, concerns, and requests about products and services through phone, email, or remote diagnostic tools.
  • Diagnose and resolve hardware and software issues related to internet connectivity, CCTV, VOIP, and more using remote tools.
  • Research information using available resources.
  • Follow standard procedures and escalate priority issues as per client specifications.
  • Redirect problems to appropriate resources.
  • Accurately record call transactions using designated tracking software.
  • Offer alternative solutions to retain customers' and clients' business.
  • Organize ideas and communicate verbally appropriate to listeners and situations.
  • Follow up with scheduled call-backs where necessary.
  • Stay updated with system information, changes, and updates.
  • Adapt to a 24/7 shift schedule.
Requirements:
  • Technical Call Center background in IT or CCTV/ELV.
  • Good communication skills and proficiency in the local language.
  • Excellent spoken and written English skills.
  • Knowledge of French is an advantage but not mandatory.
  • Ability to handle pressure and maintain calmness to resolve issues.
  • Previous technical call center experience preferred.
Seniority level:

Entry level

Employment type:

Full-time

Job function:

Engineering and Customer Service

Industries:

IT Services and IT Consulting

Note: This job posting appears active; no expiration indicators found.

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