
Call Center Technical Support
4 weeks ago
Job Title: Technical Support Specialist
- Deliver technical service and support to end-users using automated call distribution phone software, remote connection, or via the Internet.
- Interact with customers to provide information and process inquiries, concerns, and requests about products and services through phone, email, or remote diagnostic tools.
- Diagnose and resolve hardware and software issues related to internet connectivity, CCTV, VOIP, and more using remote tools.
- Research information using available resources.
- Follow standard procedures and escalate priority issues as per client specifications.
- Redirect problems to appropriate resources.
- Accurately record call transactions using designated tracking software.
- Offer alternative solutions to retain customers' and clients' business.
- Organize ideas and communicate verbally appropriate to listeners and situations.
- Follow up with scheduled call-backs where necessary.
- Stay updated with system information, changes, and updates.
- Adapt to a 24/7 shift schedule.
- Technical Call Center background in IT or CCTV/ELV.
- Good communication skills and proficiency in the local language.
- Excellent spoken and written English skills.
- Knowledge of French is an advantage but not mandatory.
- Ability to handle pressure and maintain calmness to resolve issues.
- Previous technical call center experience preferred.
Entry level
Employment type:Full-time
Job function:Engineering and Customer Service
Industries:IT Services and IT Consulting
Note: This job posting appears active; no expiration indicators found.
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