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Customer Service Agent @

4 weeks ago

Sahiwal, Punjab, Pakistan Sabre Corporation Full time
About the job

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, we serve customers in more than 160 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, we're creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers. Join our journey

As a Sabre advisor, you will be the (virtual) face of a campaign, delivering first and lasting impressions to our customers. You will help, guide, and support customers with queries, updates, and solutions that WOW them. You must provide an elevated level of care and attention, striving for excellence, extra care, and exceptional service, providing our customers with special attention. You will be responsible for building the clients' brands.

Role and Responsibilities

What will you achieve?

Responsibilities
  • Maintain a high standard of verbal and written English.
  • Confidently chat and communicate with all types of people.
  • Show empathy and assure customers that their problems will be resolved.
  • Have a high level of typing speed and accuracy.
  • Demonstrate great comprehension skills.
  • Think creatively to provide world-class services.
  • Research, offer alternatives, and provide solutions.
  • Be customer-centric.
  • Smile when talking to customers.
Technical Skills (preferably)
  • Microsoft Office
  • Salesforce
  • Rally
  • Genesys
What's in it for you?Qualifications and Education RequirementsMust Have Skills
  • At least 12 months of experience in a customer service environment.
  • Experience dealing with local and international customers via calls, chats, and emails.
  • Experience working in a shift environment.
Nice To Have Skills
  • Experience in the hotel, hospitality, travel, and tourism industry.
  • Experience in front-of-house concierge services.
  • Experience dealing with customers in the Asia-Pacific region.
  • Ability to multi-task and handle multiple customers simultaneously.
Benefits
  • Competitive compensation
  • Year-end break from Dec 26th through Dec 31st
  • Paid parental leave, health insurance, yearly bonus
  • Recognition and acknowledgment programs
  • Unlimited access to Udemy e-learning

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