Social Media

3 weeks ago

Lahore, Punjab, Pakistan ARA International Full time
Social Media & Digital Marketing SpecialistSocial Media & Digital Marketing Specialist

Direct message the job poster from ARA International

ARA International collaborates with multinationals to introduce innovative, sustainable products in Pakistan. Partnering with brands like LifeStraw, Be Girl, Waters cope, and LuminAID, we prioritize forming lasting partnerships and offering high-quality solutions in clean energy, water filters, menstrual hygiene, and water testing systems.

Position: Social Media & Digital Marketing Specialist

Experience: 3 to 4 years

Salary: 70k to 80k

Timings: 9:00 am to 5:30 pm

Other Perks & Benefits: Provident Fund / Leave Encashment / Alternative Saturdays Off

Role Description:

* Respond to customer queries and issues via handling our clients' official WhatsApp Numbers, email and other social media platforms in a timely and professional manner, ensuring prompt and effective resolution of their queries and issues.

* Understand and effectively communicate information about the company's products or services to customers.

* Document each customer's question/problem and maintain accurate records of customer interactions.

* Stay up-to-date on product knowledge and company policies to provide accurate information to customers.

* Collaborate with other departments, such as sales or technical support to address customer needs effectively.

* Participate in training sessions and ongoing professional development to enhance skills and knowledge.

* Meet or exceed performance metric,s including response time, resolution time and customer satisfaction ratings.

* Prepare and submit regular reports to management for approvals and updates on customer interactions, issues resolved and overall performance indicators.

* Manage and schedule posts across social media platforms using Meta Business Suite.

* Boost posts and track performance via Meta Business Suite to optimize reach.

* Run and manage Meta ads, monitor performance, and adjust strategies based on data.

Qualifications

Social Media Content Creation and Social Media Marketing skills

Strong Communication and Writing abilities

Creativity and design skills for visual content creation

Ability to work well in a team environment

Bachelor's degree in Marketing, Communications, or related field

Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionMarketing and Sales
  • IndustriesWholesale Import and Export

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