Client Data Manager III

Enables thought leadership and a team who are risk aware, empowered, and feel accountable to drive best in class service.
Job Summary

As a Client Data Manager III within the Operations team, you will take charge of the operational management. Your role is crucial in ensuring the integrity and compliance of our client data, as you collaborate with internal teams to maintain high standards for KYC records. By leveraging your organizational skills and digital proficiency, you will enhance processes and client experiences, playing a significant part in the success of our department and the firm.

Job responsibilities

• Conduct operational management and control of the daily workflow within the team.
• Regularly reviewing the end-to-end KYC environment to ensure that all control gaps have been identified and appropriate action plans have been established
• Maximize team capacity through effective resource planning and ensure team structure is robust through effective training and succession planning.
• Ensure all daily controls and processing are completed and signed off as well as all key metrics are produced as required.
• Establish policies, procedures, and guidelines which comply with internal and external controls to continuously strengthen the controls environment.
• Provide direction and leadership to the team.
• Provide effective communications to the department, ensuring staff are aware of strategic and regulatory changes in the organization.
• Process continued review of content and presentation of Standard Operating Procedures, in line with introduction of new policies and ongoing risk management activities.

• Strong KYC industry experience with understanding of standards implemented in the industry and well-networked with industry peers.
• Strong people management skills, ability to lead and motivate managers.
• Being a highly motivated individual with advanced strategy, problem-solving, and transformation as well as strong influencing, interpersonal, and communication skills.
• Being commercial and having a strong background and proven ability to transform Operations businesses across multiple business area
• Confident communicator in all mediums to both internal and external clients.
• Overseeing a team of KYC specialists to ensure all client KYC records are compliant with regulatory standards, and to drive high quality and timely completion of all client-level due diligence requirements across client onboarding as well as renewals
• Proficient in Microsoft Office products including Word, Excel, Access, and Outlook.

• Bachelor's degree or equivalent, preferred.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQsfor more information about requesting an accommodation.