
Sr. Cloud Voice Engineer
4 weeks ago
The Senior Cloud Voice Engineer is responsible for implementing, designing, and supporting the Zoom Voice environment at Fanatics. In this role, the engineer will assist in the development and maintenance of Voice platforms as well as troubleshooting and resolution of incidents. The engineer will participate in the design, documentation, and implementation of solutions that will set the standards and drive the strategy for Fanatics Voice Platform. The Voice Engineer will keep up to date on new technology and industry trends relevant to their role
Basic Qualifications:
Bachelor's degree from a four-year accredited institution
At least five years of IT experience deploying, developing, or administering cloud-based Voice environments
Ability to work a rotating on-call schedule
Additional education and experience may be considered as a substitution for the minimum requirements
Position Requirements:
Expertise in the deployment, support, and maintenance of enterprise voice and collaboration platforms – Zoom Voice, Microsoft Teams Voice, or other cloud-based VOIP solutions and related troubleshooting tools
Deep understanding of SIP, DID, e.164, and other relevant VOIP protocols and standards
Experience provisioning and troubleshooting carrier communication services including VoIP, PRI, SIP
Demonstrable ability to visualize and create detailed diagrams of complex communication systems, including detailed call flow diagrams and system integration diagrams
Experience in troubleshooting and resolving incidents in a complex world-wide enterprise network environment
Requires the ability to manage moderately ambiguous situations and requirements and make decisions based on the information available
Requires the ability to work on multiple work tasks of varying scope and scale
Working experience with project management or LEAN / Agile methodologies
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