Messenger / Office Helper

Job Description

Background

Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a 'leave no one behind' approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

UNDP is the leading United Nations organization, fighting to end the injustice of poverty, inequality, and climate change. Working with our broad network of experts and partners in 170 countries, we help nations to build integrated, lasting solutions for people and planet.

The Agenda 2030, based on a set of 17 Sustainable Development Goals (SDGs), is underpinned by a strong commitment to leave no one behind and to reach the furthest behind first. It recognizes the multi-dimensional nature of poverty and inequality and provides a framework that comprehensively addresses all dimensions of well-being. Pakistan was one of the first countries in the world to endorse the Sustainable Development Goals (SDGs) at the Sustainable Development Summit held on 25 September 2015. In 2016, Pakistan Parliament unanimously approved the SDGs as the national development agenda. Since then, Pakistan has demonstrated an impressive policy, institutional, and financial commitment to achieving SDGs, embracing the 2030 Agenda for Sustainable Development, and leaving no one behind by adopting the UNDP-supported Goals frameworks as part of its national development planning.

As a Second-generation Intervention Of The Long-standing National Initiative For SDGs (2016-2023), The Punjab SDGs Plus Project, As a Joint Initiative Of UNDP Pakistan And The Government Of Punjab, Is Launched To Strengthen a Policy Integration Approach, Evidence-based Decision-making, Resilient Institutional Capacities, Diversified Partnerships, Mobilization Of Innovative Financing, And Integrating Climate Resilience, Innovation, Social Protection And Inclusion To Provide a Comprehensive 'SDG Push' In Priority Policy Areas To Help Punjab Embark On a Stable, Sustainable, And Accelerated Trajectory Of Achieving The SDGs. The Project Is Anchored By An Integrated Framework Comprising Three Key Areas Based On The Provincial Priorities, Including

1. Objective 1: Internalizing SDGs: Improved governance for SDGs aligned equitable and inclusive development planning, budgeting, expenditure tracking, monitoring, and reporting, with a special focus on underdeveloped/marginalized districts to achieve regional equalization.
2. Objective 2: Financing for Development and Climate Resilience: Public and private financing for development, identifying and channelling resources to reduce the development financing gap, focusing on SDG investments and climate financing.
3. Objective 3: Inclusive Development, Social Protection, and Innovation: Gender equality, inclusion, innovation, and digital transformation mainstreamed in SDGs to ensure we Leave No One Behind.

Under the overall guidance of the Project Manager and direct supervision of the Admin and Finance Associate, Punjab SDGs Plus Project, the Messenger's/ Office Helper's core responsibilities include the following:

Duties And Responsibilities

Office Administration & Support Services

• Deliver/distributes mail/messages within office and outside the office.
• Serving of tea, refreshment in official meetings and official guests.
• Cleaning & dusting of the office and office equipment and furniture on daily basis.
• Report to Admin & Finance Associate for any damages and breakages in the premises; as well as provide assistance in repair and maintenance of office equipment.
• Assist office staff in photocopies, mail distribution, binding of official documents.
• Support Admin and Finance Associate in managing administrative tasks.
• Support the team in event management.
• Performs other duties as assigned by supervisor.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Competencies

Core Competencies

• Achieve Results: Level 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline.
• Think Innovatively: Level 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements.
• Learn Continuously: Level 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback.
• Adapt with Agility: Level 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible.
• Act with Determination: Level 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident.
• Engage and Partner: Level 1: Demonstrates compassion/understanding towards others, forms positive relationships.
• Enable Diversity and Inclusion: Level 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination.

Cross-Functional & Technical Competencies

Administration & Operations

• Documents and records management: Overall document (hard or electronic) management; registry and retention policy including storing and archiving.
• Inventory management: Each office to ensure sufficient inventory items are available for use as well as reporting for items which are beyond the corporate threshold of $5K and above.
• Registry & correspondence management: Ability to collect, register, maintain and deliver mail and UNDP pouch; ability to manage archives.

Business Management

• Customer Satisfaction/Client Management: Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients' immediate requests. Ability to anticipate client's upcoming needs and concerns.

Education

Required Skills and Experience

Secondary Education (12th Grade) is required.

Experience

• Work experience in performing office support services in national or international organizations will be considered but it is not necessary.
• Demonstrating/safeguarding ethics and integrity.
• Self-development, initiative-taking.
• Acting as a team player and facilitating teamwork.
• Ability to use office equipment (Photocopier, scanner, printer etc.) is desired.
• Ability to communicate and function effectively and independently in an international, multicultural environment is an asset.
• Experience in facilitating meetings and events is desired.
• Fluency in Urdu and English language is required.

Equal opportunity

As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.

UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.

Sexual harassment, exploitation, and abuse of authority

UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.

Right to select multiple candidates

UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

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