IT Officer

1 day ago


Raiwind, Punjab, Pakistan Tapal Tea (Pvt.) Limited Full time
IT Officer - Secondary Sales Help Desk
Tapal Tea (Pvt.) Limited, Pakistan
  • Closely coordinate between Secondary Sales Corporate user & Regional Support team
  • 2nd line support for Secondary Sales System Coordination point for Regional Support Team
  • Closely monitor & troubleshoot complete secondary sales solution including Head office module, distributor module, mobile application, Decision Support System, Mobility, and integration between primary secondary system as well as SAP Business Warehouse.
  • Ensure Backup & Maintenance activities at distributors
  • Deployment, issue tracking & resolution management
  • Control future/new requirements (Process/Reporting) Change Control Management and Coordination with Secondary Sale vendor
  • Update all regional helpdesk for new functionality & control plans
  • To ensure smooth daily sales operations through DMS & Mobile at 500+ distributors.
  • To conduct training, enforce Mobile & system usability, and troubleshoot system errors encountered by Mobile or back office users.
  • To track and monitor systems performance and to recommend improvement and enhancements for systems.
  • To work closely with sales team, internal customers, and vendor in order to smoothen the sales operations.
  • Deployment of SndPro at distributors.
  • Software updates and new releases testing to ensure updated and bug-free software at distributors.
  • Preparation of installation & user guides for new features/modules
  • MIS operations and helpdesk support
Job Specification

Candidate would closely monitor & troubleshoot complete secondary sales solution including Head office module, distributor module, mobile application, Decision Support System, Mobility, and integration between primary secondary system as well as SAP Business Warehouse.

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