
IT Officer
1 day ago
Raiwind, Punjab, Pakistan
Tapal Tea (Pvt.) Limited
Full time
IT Officer - Secondary Sales Help DeskTapal Tea (Pvt.) Limited, Pakistan
- Closely coordinate between Secondary Sales Corporate user & Regional Support team
- 2nd line support for Secondary Sales System Coordination point for Regional Support Team
- Closely monitor & troubleshoot complete secondary sales solution including Head office module, distributor module, mobile application, Decision Support System, Mobility, and integration between primary secondary system as well as SAP Business Warehouse.
- Ensure Backup & Maintenance activities at distributors
- Deployment, issue tracking & resolution management
- Control future/new requirements (Process/Reporting) Change Control Management and Coordination with Secondary Sale vendor
- Update all regional helpdesk for new functionality & control plans
- To ensure smooth daily sales operations through DMS & Mobile at 500+ distributors.
- To conduct training, enforce Mobile & system usability, and troubleshoot system errors encountered by Mobile or back office users.
- To track and monitor systems performance and to recommend improvement and enhancements for systems.
- To work closely with sales team, internal customers, and vendor in order to smoothen the sales operations.
- Deployment of SndPro at distributors.
- Software updates and new releases testing to ensure updated and bug-free software at distributors.
- Preparation of installation & user guides for new features/modules
- MIS operations and helpdesk support
Candidate would closely monitor & troubleshoot complete secondary sales solution including Head office module, distributor module, mobile application, Decision Support System, Mobility, and integration between primary secondary system as well as SAP Business Warehouse.
#J-18808-Ljbffr