Software Engineer

2 weeks ago

Hyderabad City Taluka, Pakistan HSBC Full time

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where growth is, enabling businesses to thrive and economies to prosper, and ultimately helping people fulfill their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team as a Software Engineer.

In this role, you will:

  1. Provide timely and effective technical support to HSBC Fusion users by resolving IT-related incidents and requests through troubleshooting, diagnosis, and problem resolution.
  2. Build system domain knowledge across the Fusion estate, to provide guidance on the usage and operation of the Oracle Fusion Platform.
  3. Provide technical guidance and communicate technical fixes, such as root cause analysis and configurations, in a way that is understandable to users and stakeholders.
  4. Assist in incident resolution of IT system issues, ensuring this is undertaken in a timely fashion and adhering to service levels.
  5. Collaborate and establish good working relationships with key stakeholders, including business team stakeholders, Project Fusion stakeholders, wider POD teams, ERP Strategy, and Support Teams.
  6. Effectively communicate relevant information, products, and services to the Service Desk team leads, at the right time and in an appropriate style, throughout the lifecycle of a service-impacting incident.
  7. Take ownership and provide a level of service that prioritizes the customer in resolving issues.
  8. Build rapport within and across teams to improve service delivery, achieve bank objectives, and maintain a high-performance culture within the IT service desk.
  9. Engage in collaboration—seek, listen to, and accept feedback, using mistakes, failures, and successes as data for future development. Accept personal responsibility and encourage others to complete tasks on time and to high standards.
  10. Highlight the IT risks associated with adopting emerging technology solutions, especially regarding externally hosted cloud-based services.
  11. Recognize inefficiencies and suggest ways to improve local risk and compliance processes.
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