
Quality Assurance Officer-BPO Sector
6 days ago
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Job Title:Quality Assurance (QA) Officer – BPO
Location:Lahore
Department:Quality Assurance
Job Summary:
The QA Officer is responsible for monitoring and evaluating call center interactions to ensure service quality, compliance, and customer satisfaction standards are met.
Key Responsibilities:
-Monitor and evaluate inbound/outbound calls for quality and compliance.
-Provide feedback and coaching to improve agent performance.
-Maintain QA reports and performance records.
-Identify trends and recommend process improvements.
-Participate in calibration sessions for evaluation consistency.
Requirements:
-1–2 years of QA experience in a BPO/call center environment.
-Strong analytical, communication, and listening skills.
-Familiarity with QA tools and CRM systems.
-Detail-oriented and objective in performance assessments.
Seniority level- Seniority levelEntry level
- Employment typeFull-time
- Job functionQuality Assurance
- IndustriesIT Services and IT Consulting
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