Quality Assurance Officer-BPO Sector

6 days ago


Lahore, Punjab, Pakistan Abacus Full time

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Job Title:Quality Assurance (QA) Officer – BPO

Location:Lahore

Department:Quality Assurance

Job Summary:

The QA Officer is responsible for monitoring and evaluating call center interactions to ensure service quality, compliance, and customer satisfaction standards are met.

Key Responsibilities:

-Monitor and evaluate inbound/outbound calls for quality and compliance.

-Provide feedback and coaching to improve agent performance.

-Maintain QA reports and performance records.

-Identify trends and recommend process improvements.

-Participate in calibration sessions for evaluation consistency.

Requirements:

-1–2 years of QA experience in a BPO/call center environment.

-Strong analytical, communication, and listening skills.

-Familiarity with QA tools and CRM systems.

-Detail-oriented and objective in performance assessments.

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionQuality Assurance
  • IndustriesIT Services and IT Consulting

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