IT Support Specialist Lahore

3 weeks ago

Lahore, Punjab, Pakistan Devbunch Full time

The only thing holding your business back is not being able to find the right
software development partner.

IT Support Specialists are responsible for analyzing, troubleshooting, and evaluating technology issues. This role may support internal clients, helping to keep employees productive, or external customers of a company, helping them via the telephone or webchat.

Responsibilities and Duties:

  • Troubleshoot technological issues and solve problems quickly to ensure our business operations run smoothly.
  • Install all new technology for the company, including computer operating systems, software programs and applications, new desktops, and other computer hardware.
  • Perform regular maintenance for our phone systems, computer systems, computers, printers, network systems, and any other technical equipment.
  • Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently.
  • Ensure our computers are backed up so all files are saved in case the system crashes.
  • Run security checks on all of our systems to ensure we are protected from cybersecurity threats.

Skills, Expertise, and Qualifications:

Requirements:

  • Minimum Bachelor in computer science / Information technology.
  • 2 to 4 years of working experience.

Technical Skills:

  • Familiarity with multiple computer operating systems, such as Windows, Mac, and Linux operations.
  • General knowledge of troubleshooting Internet connectivity, phone systems, network systems, and other technological office equipment.
  • Able to create databases and utilize Excel spreadsheets at an advanced level.
  • Advanced proficiency in Microsoft Office.

Soft Skills:

  • Strong communication skills, organizational skills, and time management skills.
  • Excellent customer service skills and a desire to help the company succeed.

Benefits:

Market Competitive Salary

We invest in employees by providing market competitive salaries to be their desirable firm to work.

Referral Bonus

We place great importance on referral bonuses because we trust our employees know what's best for the company.

Paid Leaves

We are giving paid leaves to our employees that include sick, casual, and annual.

Overtime Payments

We compensate employees who put in extra hours beyond the typical workweek for their dedication and efforts.

Performance Based Increment/Bonus

We appreciate our hardworking and top-performing employees with bonuses.

Gratuity

We have a gratuity policy for all our loyal employees who have been working with us for a long time.

Advance Salary

We provide advance salary to our employees in case of financial emergency.

Annual Leaves Encashment

We give encashment of the annual leaves not utilized by an employee to provide monetary benefits.

Marriage Allowance

We give marriage allowance to employees to start their married life with a special bonus.

Baby Allowance

We provide baby allowance to celebrate the special occasion of the birth of an employee's child.

Personal Loan

We provide interest-free loans to employees on simpler installments, to provide financial freedom.

Wellness Programs

We arrange healthy workshops and seminars to keep our employees fit and healthy.

Company Sponsored Training Certifications

We provide training certification to those who are willing to pursue their new aptitude.

Employee Care Recognition

We celebrate our employee birthdays, anniversaries, and confirmations to make them feel valued.

Annual Recreational Activities

We arrange recreational activities like sports week and trips to keep our employees energetic and entertained.

Gaming Facilities

Healthy offline and online gaming facilities are available at Devbunch to boost up the energies after performing hectic tasks.

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