Client Implementation Specialist

4 weeks ago

Karachi, Sindh, Pakistan NymCard Limited Full time

Our Company

NymCard's mission is to enable fintech and financial innovators to launch frictionless payment programmes with our modern infrastructure, at record speed. Our open API modern card issuing platform provides flexibility and control to issue cards, authorise transactions and manage payment operations with just one integration and one partner.

We are a team of industry experts and technology innovators who take a dynamic approach to solving complex industry challenges. NymCard has an open and collaborative work environment and together we make up the NymCardian Nation. We power possibilities for our customers AND each other by bringing the best talent together to do the best quality work we can.

By staying true to our core values: Respect, Transparency, Collaboration, Quality, Speed, Courage, NymCard strives to build a global team as diverse as the markets we serve. It is a very exciting time to join NymCard and as our Business grows, you and your opportunities will grow with it. To learn more about NymCard visit our Website and LinkedIn.

The Role:

The Client Implementation Specialist will be responsible for managing end-to-end client onboarding, integration with NymCard systems and services while ensuring seamless integration with payment schemes such as MasterCard, Visa, and UnionPay. The ideal candidate will have experience working within the payment industry, ensuring compliance with financial regulations and enhancing payment processing solutions.

Key Responsibilities:

  • Work closely with clients to understand business requirements and ensure successful integration.
  • Manage API integrations, troubleshoot issues, and provide technical support to clients.
  • Collaborate with internal teams to ensure smooth implementation and timely delivery of payment solutions.
  • Utilize Jira for tracking implementation tasks and issue resolution.
  • Use Postman for API testing and MongoDB for data management and troubleshooting.
  • Use various scripting and database tools like SQL, PLSQL.
  • Conduct training sessions and provide documentation to clients on integration best practices.
  • Maintain strong relationships with clients, ensuring their needs are met efficiently.
  • Stay updated on industry trends, compliance requirements, and new technologies related to payment processing and API integrations.

Requirements & Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven experience in client implementation or technical support roles within the FinTech industry.
  • Strong understanding of payment schemes (MasterCard, Visa, UnionPay) and their integration processes.
  • Hands-on experience with API integrations and troubleshooting in the financial technology sector.
  • Proficiency in tools such as Jira, Postman, and MongoDB.
  • Excellent client-facing and communication skills.
  • Ability to manage multiple client projects simultaneously and meet deadlines.
  • Problem-solving mindset with attention to detail.
  • Understanding of compliance and security standards within the FinTech industry.
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