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Technical Support Engineer
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Soliton is seeking Technical Support Engineers who will help support our customer base as well as our development team. This is a position where you are responsible for taking customer issues and triaging them; you will also be working with our software engineering team to troubleshoot and resolve the issues, if required.
Position: Technical Support Engineer
Education: Bachelor's degree in Computer Science, technical field, or equivalent experience
Experience: Minimum 3 years relevant work experience
Location: Lahore
We Offer: Market competitive salary plus medical insurance, latest laptop on joining, performance and referral bonuses, increments, allowances (internet/late sitting/hardship), vehicle leasing option, annual leave encashment, PF/EOBI, daily lunch/dinner, employee development plan (trainings/certifications), sports and outdoor events and activities, and many more.
Responsibilities:
- Troubleshoot problems reported by customers and help solve technical issues.
- Answer questions from customers as well as prospective customers about the features and capabilities of our solutions.
- Develop customer-facing documentation for our solutions on an as-needed basis.
- Communicate customer needs and wishes to our product team.
- Log and track customer issues, and communicate status back to the customer.
- Address issues resulting from application monitoring to ensure system availability.
Required Skills:
- Excellent understanding of the technical fundamentals of web-based applications.
- Hands-on experience in relational databases (SQL Server, Oracle) is a huge plus.
- Knowledge in HL7 (V3 preferred), XML, and web services.
- Experience working with enterprise systems such as Jboss and WebLogic.
- Excellent troubleshooting ability in a Microsoft Windows environment; experience working in a SaaS environment is a plus.
- Experience with Electronic Medical Record Software like EPIC, AllScripts, AdvancedMD, AthenaHealth, Elation, eClinicalWorks, etc., is a plus.
- Excellent written and verbal communication skills; strong customer service skills.
