Technical Support Engineer

5 days ago


Lahore, Punjab, Pakistan Soliton Technologies (Pvt) Ltd. Full time

Soliton is seeking Technical Support Engineers who will help support our customer base as well as our development team. This is a position where you are responsible for taking customer issues and triaging them; you will also be working with our software engineering team to troubleshoot and resolve the issues, if required.

Position: Technical Support Engineer

Education: Bachelor's degree in Computer Science, technical field, or equivalent experience

Experience: Minimum 3 years relevant work experience

Location: Lahore

We Offer: Market competitive salary plus medical insurance, latest laptop on joining, performance and referral bonuses, increments, allowances (internet/late sitting/hardship), vehicle leasing option, annual leave encashment, PF/EOBI, daily lunch/dinner, employee development plan (trainings/certifications), sports and outdoor events and activities, and many more.

Responsibilities:

  1. Troubleshoot problems reported by customers and help solve technical issues.
  2. Answer questions from customers as well as prospective customers about the features and capabilities of our solutions.
  3. Develop customer-facing documentation for our solutions on an as-needed basis.
  4. Communicate customer needs and wishes to our product team.
  5. Log and track customer issues, and communicate status back to the customer.
  6. Address issues resulting from application monitoring to ensure system availability.

Required Skills:

  1. Excellent understanding of the technical fundamentals of web-based applications.
  2. Hands-on experience in relational databases (SQL Server, Oracle) is a huge plus.
  3. Knowledge in HL7 (V3 preferred), XML, and web services.
  4. Experience working with enterprise systems such as Jboss and WebLogic.
  5. Excellent troubleshooting ability in a Microsoft Windows environment; experience working in a SaaS environment is a plus.
  6. Experience with Electronic Medical Record Software like EPIC, AllScripts, AdvancedMD, AthenaHealth, Elation, eClinicalWorks, etc., is a plus.
  7. Excellent written and verbal communication skills; strong customer service skills.
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