Senior Reservations and Ticketing Agent

2 days ago

Lahore, Punjab, Pakistan Wego Pte Ltd Full time

About Wego

We're on a mission to help people discover the real value of travel — to inspire, to give more reasons, to make it easy — for you to go. Our company was founded back in 2005, and since then, we've imagined and created some of the most well-loved products for travellers all around the world.

Today, Wego is used by millions of people every month — people who travel for adventure, work, family, and for many other reasons. That's why we work tirelessly to make your experience of planning & booking flights, hotels, and trips as seamless as possible.

About the role

Our Back Office 'Flight Operations Team' operates 24 x 7 365 days a year and is made up of experienced and highly skilled Reservation and Ticketing agents with deep knowledge of the travel industry and in particular flight booking and ticketing via GDS systems and airline portals.

To join this team you must be able to demonstrate that you are fully competent with the required operational processes for the issuance, reconciliation and fulfilment of airline tickets, and also demonstrate a clear understanding of IATA Fares and Ticketing including; BSP Accounting, Refunds and Reconciliation processes.

As an online company, we like to handle things via automation; however, automation cannot do everything. That is where this team steps in; they handle the complexities of flight bookings and ticket issuance that are not covered via automation. They monitor and audit our solutions to ensure they keep working and handle things manually when they don't.

Responsibilities:

  • Modification of Flight Reservations and Tickets that cannot be handled online such as ticket exchanges, voids, cancellations, and refund processing.
  • Understanding and applying the best fares possible for domestic and international flights such as contract fares, snap codes (CAT, NEGO FARES airlines' rules etc.).
  • Multi PCC and Multi GDS shopping to reduce fares that are booked.
  • Performing Quality Control checks to ensure that all bookings adhere to the flight rules.
  • Monitoring and identifying issues with our booking and ticketing systems.
  • Creating and updating profiles and invoicing.
  • Building PNRs, creating itineraries, checking basic and advance availability, reading fare rules, and ensuring that all tickets are issued by deadlines.
  • Booking and Ticketing optimisation, reissuing, voiding, cancelling, and re-booking flights to gain additional savings.
  • Working with multiple consolidators globally in multiple BSPs to gain the highest level of commission or the lowest fare possible for a given booking. Ability to multitask and work in stressful situations.

Requirements:

  • Fluency in English at a B2 level.
  • A minimum of 2 years of experience in a similar role from OTA or Flights Background.
  • Awareness and experience in the travel industry.
  • Strong communication skills are a must-have for this role.
  • Military service completion or exemption is necessary.
  • The candidate should be flexible with rotational shifts and days off.
  • Males must be flexible with night and overnight shifts.
  • The job requires working in an onsite setting.

What you get?

At Wego, we pride ourselves on having created an open, flat, and collaborative environment where ideas are heard and talent is nurtured. As a team member in Wego, you'll have the opportunity to improve the lives of millions of users who use our travel app every day. You'll work in cross-functional teams with a diverse group of individuals from 7 different countries, across 7 offices and time zones.

Our flat structure means that budding fresh graduates work inclusively alongside seasoned industry veterans, combining fresh and audacious ideas with tried and tested methods to solve complex challenges in the world of travel technology.

You'll be surrounded by many fun and friendly individuals who will help you grow both professionally and personally.

Most importantly, you'll be able to join us on our exciting mission to build the best travel technology company in the world.

What more do you get?

  • Medical insurance coverage.
  • Well-stocked pantry.
  • Regular social events like team lunches, office parties, and Fun Fridays.
  • Weekly sports activities (football, badminton, archery to name a few).
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