Product Development Specialist

2 days ago

Lahore, Punjab, Pakistan Zameen Full time

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Position Overview:

The Associate/Executive – Product & Business Process Management will play a pivotal role in bridging the gap between business requirements and technical execution, primarily focusing on the company's CRM system. This role will act as a project coordinator and process improvement champion, ensuring that all developments and enhancements to the CRM are aligned with business objectives and contribute to operational efficiency.

This role is well-suited for individuals with a strong desire to understand how business processes function, the curiosity to ask the "why," and the drive to propose and push forward practical, tech-enabled solutions.

Key Responsibilities:

  • Project Coordination & Stakeholder Management
  • Act as a liaison between business stakeholders and the tech/development team to gather, document, and translate business needs into CRM product requirements.
  • Coordinate CRM feature development timelines, ensuring key milestones are met with quality and within scope.
  • CRM System Improvement & Development
  • Collaborate with teams to propose new features or modifications to existing CRM functionalities based on feedback, audits, and business requirements.
  • Drive innovation and ensure ongoing optimization of CRM tools to enhance user experience and effectiveness.
  • Process Audit, Compliance & Reporting
  • Routinely monitor and audit CRM usage across departments to identify gaps, inefficiencies, or misuse.
  • Generate regular reports on CRM development progress, user adoption, and operational impact.
  • Support the creation, implementation, and enforcement of CRM usage policies and operational standards.
  • Operational Support & Problem-Solving
  • Support internal teams by analyzing existing workflows and proposing process improvements through CRM or other tools.
  • Identify recurring bottlenecks and help design scalable solutions that support business growth.

Required Skills & Attributes:

  • Strong analytical thinking with a solution-oriented mindset
  • Excellent communication and coordination skills
  • Basic understanding of business workflows and how systems support operations
  • Proficient in using data analytic & project management tools such as Microsoft Excel, Asana, Google Docs, Google Sheets etc.
  • Eagerness to learn and grow in areas of project management and process optimization
  • Ability to handle multiple tasks simultaneously in a dynamic, fast-paced environment

Preferred (but not mandatory):

  • Internship or academic exposure to project management, CRM systems, or business process reengineering
  • Familiarity with project tracking tools (e.g., Trello, Asana)
  • Experience or coursework in Business Administration, Information Systems, or related fields
Seniority level
  • Seniority levelAssociate
Employment type
  • Employment typeFull-time
Job function
  • Job functionProduct Management and Strategy/Planning
  • IndustriesTelecommunications and Food and Beverage Services

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