Client Success Associate

3 days ago


Rawalpindi Cantonment, Pakistan Value Engineering Pakistan Full time
  • Serve as the primary point of contact for assigned clients, ensuring timely and professional communication.
  • Understand client needs and business objectives to ensure product adoption and satisfaction.
  • Handle client queries, troubleshoot issues, and provide prompt resolutions to enhance the client experience.
  • Collaborate with internal departments (Engineering, Support, and Operations) to address client feedback and improve services.
  • Track key account metrics (e.g., client satisfaction scores, retention rates, product usage).
  • Prepare and present regular reports on client status, feedback, and improvement opportunities.
  • Participate in client on-boarding and training sessions to ensure smooth transitions and understanding of services.

Requirements
  • Bachelor's degree in Business, Marketing, Communications, or a related field.
  • Minimum 3 years of proven experience in Customer/client Success, Account Management, or similar client-facing role.
  • Excellent verbal and written communication skills in English.
  • Comfortable working night shift to accommodate international clients.
  • Proficiency in CRM systems (e.g., Salesforce, HubSpot) and customer success tools.

Benefits
  • Annual Leaves
  • Performance Bonuses
  • In-house Gym Facilities
  • Internal Training's
  • Career Growth Plan

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