Tier 1 Support Technician

3 days ago

Lahore, Punjab, Pakistan TCP Software Full time
About TCP (TimeClock Plus)

For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey For more information on TCP, visit or follow us on LinkedIn or Facebook.


As a Support Technician, you will be responsible for supporting our customers. The successful candidate will have a knack for effective verbal and written communication and helping customers on a large scale over Live Chat, Email & Phone. You will work closely with our Sales, Success & Product team to become the support specialist for thousands of new and existing businesses.



Responsibilities
  • Use your knowledge and soft skills to diligently comprehend and diagnose customers' needs
  • Engage in customer success and customer advocacy
  • As a subject matter expert, you are required to monitor, prioritize and respond appropriately to all support requests received
  • Communicate clearly and effectively with customers via phone, email, and chat
  • Manage customer escalations in accordance with agreed SLAs and support agreements
  • Maintain a high level of customer engagement and satisfaction
  • Use a variety of instructional methods to ensure maximum delivery effectiveness
  • Work with customers to understand their needs and recommend training
  • Adapt to/learn new product enhancements quickly to include in training resources


Requirements
  • Quick learner
  • Prior experience with business to business support and/or client management
  • Clear and concise communicator, both oral and written. Native English accent required
  • Excellent judgment skills with the ability to evaluate the situation and provide immediate solutions
  • Ability to work shifts covering US timings (night shifts)
  • Ability to work in pressure situations and to work in a cross functional environment
  • Ability to build rapport and trust with clients
  • Attention to detail and passionate
  • Collaborative team player
  • Ability to prioritize, multitask and manage time effectively
  • Positive outlook and \"can do attitude\"
  • Technically skilled, i.e. able to comprehend hardware and SaaS applications in depth


Benefits
  • Competitive salary
  • PTO and Sick leaves
  • In-Patient Health insurance
  • Provident fund and EOBI
  • The work/life set up you need to be successful
  • A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skill set and create outstanding results
  • The chance to make a genuine impact on the company's growth
  • Plenty of challenging work and the opportunity to stretch yourself
  • The opportunity to work with amazing talent in a fast-growing company that really values their team


TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



Seniority level
  • Entry level


Employment type
  • Full-time


Job function
  • Other


Industries
  • IT Services and IT Consulting
#J-18808-Ljbffr

  • Tier 1 Support Technician

    3 weeks ago

    Lahore, Punjab, Pakistan TCP Software Full time

    TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.About TCP (TimeClockPlus):For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users,...

  • Tier 1 Support Agent

    3 weeks ago

    Lahore, Punjab, Pakistan MEDvidi Full time

    At MEDvidi, we are revolutionizing mental health care by making it more accessible and affordable across the United States. Our mission is to eliminate barriers to mental health support, ensuring that everyone can access the care they need.As a Tier 1 Support Agent, you will serve as the main point of contact for issues and questions about MEDvidi CS...

  • Tier 1 Support Agent

    4 days ago

    Lahore, Punjab, Pakistan MEDvidi Full time

    At MEDvidi, we are revolutionizing mental health care by making it more accessible and affordable across the United States. Our mission is to eliminate barriers to mental health support, ensuring that everyone can access the care they need.As a Tier 1 Support Agent, you will serve as the main point of contact for issues and questions about MEDvidi CS...

  • Telecom Technician

    5 days ago

    Lahore, Punjab, Pakistan Avensys Consulting Full time

    Telecom Technician (1-3 yrs)-Telecom knowledge of copper/fibers (splicing) termination and patching as per the standard datacenter and outdoor.Telecom Technician (1-3 yrs)-Telecom knowledge of copper/fibers (splicing) termination and patching as per the standard datacenter and outdoor.Direct message the job poster from Avensys ConsultingGlobal Talent...

  • RO Technicians

    5 days ago

    Lahore, Punjab, Pakistan ZERO Full time

    1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Company DescriptionZero Beyond Purity is transforming everyday living through its innovative water and air purification solutions. We believe clean water and fresh air are the foundation of a healthier, more sustainable future. Our mission is to go beyond...

  • Lab Technician

    2 days ago

    Lahore, Punjab, Pakistan Alrehmandevelopers Full time

    Lab TechnicianEducation:Diploma of Associate Engineer (DAE) in Civil EngineeringJob Overview:We are looking for an experienced Lab Technician to join our team. The ideal candidate will support senior staff in lab operations, maintain equipment, and ensure accurate documentation of all testing activities. This role is essential to keeping the lab organized,...

  • Telecom Technician

    5 days ago

    Lahore, Punjab, Pakistan Avensys Consulting Full time

    Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across...

  • Rigger Technician

    5 days ago

    Lahore, Punjab, Pakistan Comstar - Information Systems Associates Ltd Full time

    Job Description:Your duties as "Rigger/Technician" are specified as mentioned below.Basic Line of Sight survey for the radio linksCabling and related connectors makingEquipment Installation at different types of tower and tower InspectionBasic Tower Maintenance and tower light MaintenancePole installationTower installation and tower dismantle processTower...

  • HVAC Technician

    4 weeks ago

    Lahore, Punjab, Pakistan Pakistan Facilities Management Full time

    We're Hiring – HVAC Technician / Handyman (Bank Facility Support) Location: Lahore Immediate Joining RequiredPakistan Facilities Management is urgently hiring a skilled HVAC Technician with handyman experience to support facility operations for a leading client in the banking sector. This is a mobile field role involving routine maintenance, branch...

  • Senior Car Technician/Supervisor

    3 weeks ago

    Lahore, Punjab, Pakistan PakWheels Full time

    Join to apply for the Senior Car Technician/Supervisor role at PakWheels.com2 days ago Be among the first 25 applicantsJoin to apply for the Senior Car Technician/Supervisor role at PakWheels.comJob SummaryWe are looking for a reliable and experienced Supervisor to manage the day-to-day operations of our Oil Change and auto inspection Center in Lahore. The...