Junior Collections Specialist

Junior Collections Specialist page is loaded

Apply locations PER - Karachi, PK time type Full time posted on Posted Yesterday job requisition id R43894

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started

The Division:

The Constellation Kidney Group (CKG), a division of Constellation Software (TSX: CSU), is a collaboration through the acquisition of leading suppliers of billing and clinical EHR software to deepen innovative solutions that enable kidney care providers around the world to achieve their business objectives. The individuals, products, and services of these organizations now power the Constellation Kidney Group.

Job Description:

The Constellation Kidney Group (CKG), is seeking an energetic, independent, and detail-oriented Billing & Collection Specialist to join our Contour office. The candidate must be resourceful, inquisitive, and self-motivated, possess strong interpersonal skills, and be capable of handling high work volumes with accuracy during peak periods. The learning opportunities, in terms of international accounting rules, processes, and tools, are immense. However, the ideal candidate will be one who brings drive and initiative to the learning process.

Job Duties and Responsibilities:

1. Accounts Monitoring: Assist in monitoring accounts receivable and identifying outstanding payment.
2. Rejections: Working on the rejections daily to ensure smooth processing of claims.
3. Insurance Verification: Verifying the insurance when needed or when a denial for inactive insurance is received.
4. Follow-up Assistance: Support the team in following up on outstanding claims and accounts, helping to prepare correspondence for patients and insurers.
5. Documentation: Maintain accurate records of collection activities, communications, and payment statuses in the billing system.
6. Claim Review: Assist in reviewing denied or rejected claims, gathering necessary documentation for resolution by senior staff.
7. Training Participation: Participate in training sessions to learn about billing practices, insurance processes and compliance requirements.
8. Escalations: Always escalate the claims that require client's attention.
9. Managing Escalations: Making sure to discuss the escalations with the senior before forwarding it to the Team Lead.
10. Compliance: Comply with ethical and legal requirements, specifically HIPAA regulations.
11. Quick Reference Guide: Make sure to follow the QRG so that the working is accurate.

Job Skills:

1. Communication Skills: Good verbal and written communication skills for interacting with patients and team members.
2. Attention to Detail: Ability to accurately process information and maintain organized records.
3. Problem Solving: Basic analytical skills to identify issues and assist in finding solutions.
4. Team Player: Willingness to collaborate with senior staff and learn from experienced colleagues.
5. Time Management: Ability to manage time effectively and prioritize tasks to meet deadlines.
6. Technical Skills: Skilled in use of Ms. Office Suite.

Job Requirements:

1. Bachelor's degree or equivalent.
2. 1-2 years billing and collection management experience. Previous experience in customer service or healthcare billing can be advantageous but not mandatory.

Exciting Benefits we offer:

1. Market-leading Salary
2. Medical Coverage – Self & Dependents
3. Parents Medical Coverage
4. Provident Fund
5. Employee Performance-based bonuses
6. Home Internet Subsidy
7. Conveyance Allowance
8. Profit Sharing Plan [Tenured Employees Only]
9. Life Benefit
10. Child Care Facility
11. Company Provided Lunch/Dinner
12. Professional Development Budget
13. Recreational area for in-house games
14. Sporadic On-shore training opportunities
15. Friendly work environment
16. Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We're committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we've adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.