Technical Product Manager

2 weeks ago

Lahore, Punjab, Pakistan PalmPay Full time
About PalmPay

PalmPay is a leading neobank and fintech platform scaling financial inclusion across emerging markets. With over 40 million users, we're building a digital financial ecosystem that empowers individuals and businesses through accessible, easy-to-use, and rewarding financial services.

Operating in Nigeria, Ghana, Tanzania, and Bangladesh, PalmPay has been recognised by CNBC as one of the Top 300 Global Fintech Companies and ranked #2 overall and #1 in financial services on the Financial Times' Africa's Fastest Growing Companies 2025 list.

Position Overview – Technical Product Manager

We are seeking a highly skilled and experienced Technical Product Manager to join PalmPay as we expand our business into Pakistan. The ideal candidate will possess deep technical expertise, strong problem-solving skills, and the ability to work closely with cross-functional teams to build, optimize, and deliver high-quality fintech solutions.

Key Responsibilities
  • Possess a solid understanding of software development processes and API integrations to effectively collaborate with engineering teams and support technical decision-making
  • Lead and coordinate User Acceptance Testing (UAT) cycles, including the design of comprehensive test cases and end-to-end user scenarios to ensure product readiness
  • Coordinate and launch onboarding-related lifecycle campaigns – to engage users at key journey stages and make the best use of the insights to enhance the user experience
  • Own the product strategy and roadmap for the onboarding experience, aligning it with business goals and user needs
  • Use data-driven insights to identify friction points and optimization opportunities within the onboarding funnel
  • Design and run experiments (A/B tests) to continuously improve key onboarding metrics like time-to-value, activation, and conversion
  • Collect and synthesize user feedback and behavioral data to inform product decisions
  • Partner with Customer Success and Support teams to ensure a smooth hand-off from onboarding to adoption
  • Collaborate with cross-functional teams to define product requirements, prioritize features, and deliver high-impact solutions
  • Communicate product updates and insights to stakeholders and leadership in a clear and actionable way

Required Qualifications & Experience
  • Bachelor's degree in Computer Science, Engineering, or a related field
  • 5–10 years of experience in a product, onboarding, or technical role within a Fintech or SaaS company
  • Strong understanding of software development processes and API integrations
  • Experience in leading and executing User Acceptance Testing (UAT)
  • Proven experience with onboarding lifecycle campaigns and user journey mapping
  • Proficiency in data analysis and deriving insights from user behavior
  • Hands-on experience with A/B testing and experimentation
  • Ability to define product requirements and prioritize features
  • Strong collaboration skills with cross-functional teams
  • Excellent communication and stakeholder management skills

Compensation & Benefits
  • Competitive salary package based on experience and market standards
  • Opportunity to work in a fast-growing multinational fintech company with a collaborative and innovative environment
  • Potential for regional career growth as PalmPay expands in South Asia

Location: Lahore, Pakistan

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