QA Executive

3 weeks ago


Islamabad, Islamabad, Pakistan Three Percent Communication Full time

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Three Percent Communication

HR Executive at Three Percent Communication

Department: Quality Assurance

Experience Required: Minimum 1 year in QA (Quality Assurance)

Job Title: QA Executive

Department: Quality Assurance

Experience Required: Minimum 1 year in QA (Quality Assurance)

Job Description:

We are seeking a detail-oriented and proactive QA Executive to join our team. The ideal candidate will have at least one year of experience in a QA department, with a strong understanding of quality standards, compliance procedures, and performance evaluation.

Key Responsibilities:
  • Monitor and evaluate inbound and outbound calls to ensure adherence to quality standards.
  • Provide feedback and coaching to agents based on QA observations.
  • Suggest improvements to enhance customer experience.
  • Prepare and maintain QA reports.
  • Collaborate with team leads and trainers to ensure continuous performance improvement.
  • Assist in developing QA guidelines and call scripts.
Requirements:
  • Minimum 1 year of experience in a Quality Assurance role, preferably in a call center or BPO Industry.
  • Strong communication, analytical, and observation skills.
  • Ability to work independently and as part of a team.
  • Proficiency in MS Office (Excel, Word).
  • Familiarity with QA processes.
Preferred Qualities:
  • Attention to detail and a commitment to maintaining high standards.
  • Ability to manage multiple tasks and meet deadlines.
  • Positive attitude and willingness to take initiative.

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr
  • QA Executive

    4 weeks ago


    Islamabad, Islamabad, Pakistan iGate Full time

    We are seeking a diligent and detail-oriented QA Executive to join our B2B Sales team. The QA Executive will play a critical role in ensuring high-quality performance across multiple channels, including calls, emails, and chats. Initially, the focus will be on Call Evaluations, Email and Chat Evaluations, and providing timely Feedback and Coaching Sessions....

  • QA Executive

    4 weeks ago


    Islamabad, Islamabad, Pakistan iGate Technologies Pakistan Full time

    We are seeking a diligent and detail-oriented QA Executive to join our B2B Sales team. The QA Executive will play a critical role in ensuring high-quality performance across multiple channels, including calls, emails, and chats. Initially, the focus will be on Call Evaluations, Email and Chat Evaluations, and providing timely Feedback and Coaching Sessions....

  • QA Manager

    2 weeks ago


    Islamabad, Islamabad, Pakistan Smart Brains Technologies Pvt. Ltd Full time

    Smart Brains Technologies Pvt. Ltd, PakistanJoin Our Team as QA Manager or QA ExecutiveWe are a leading telecommunications company seeking dedicated individuals to fill the roles of QA Manager and QA Executive.Responsibilities:Develop and implement quality assurance processes and procedures.Monitor and evaluate inbound and outbound calls to ensure adherence...

  • QA Engineer

    7 days ago


    Islamabad, Islamabad, Pakistan Retailo Technologies Full time

    About UsPosition Overview:As a QA Engineer, you will play a key role in ensuring the quality of our software products through manual, automation, and API testing. You will work on projects of moderate complexity and contribute to the development and execution of test strategies to ensure robust and reliable software. This role is ideal for an early-career QA...

  • QA Fellow

    2 days ago


    Islamabad, Islamabad, Pakistan Taleemabad Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from TaleemabadUnicorn Hunter @ Taleemabad | Certified HR Professional | Empowering the YouthWe are looking for a Quality Assurance Engineer intern who is eager to learn about software quality assurance and participate fully in QA team efforts.Responsibilities:Design,...

  • QA Professional

    3 days ago


    Islamabad, Islamabad, Pakistan beBeeExecutive Full time 800,000 - 1,000,000

    Job OverviewWe are seeking a diligent and detail-oriented QA Executive to join our team.This role is perfect for individuals who are meticulous, have excellent communication skills, and can work well under pressure.The ideal candidate will have strong analytical skills, be able to identify and report defects, and collaborate with cross-functional teams to...

  • Executive FAN QA

    3 weeks ago


    Islamabad, Islamabad, Pakistan PTCLal Full time

    ARE YOU READY TO RISE WITH PTCL GROUPWith our unwavering #ReadyToRise mindset, we have been recognized as an award-winning BEST PLACE TO WORK in the Telecom and Technology sector in Pakistan.We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to...

  • Executive FAN QA

    3 weeks ago


    Islamabad, Islamabad, Pakistan PTCLal Full time

    With our unwavering #ReadyToRise mindset, we have been recognized as an award-winning BEST PLACE TO WORK in the Telecom and Technology sector in Pakistan.We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way...

  • Senior QA Engineer

    2 weeks ago


    Islamabad, Islamabad, Pakistan Creative Chaos Full time

    Job SummaryA Senior QA Engineer is an associate at Creative Chaos who is mainly responsible for designing and implementing tests, debugging, and defining corrective actions. They will also review system requirements and track quality assurance metrics. Senior engineers have a responsibility to mentor their juniors and build team strength through training.Job...


  • Islamabad, Islamabad, Pakistan beBeeQuality Full time

    We are seeking an experienced Head of Quality Assurance to lead our QA team with a focus on automation and AI-assisted testing.This is an exciting opportunity for someone passionate about quality engineering, cutting-edge technology, and leading high-performing teams in the delivery of software products.The successful candidate will have a proven track...