Social Media Customer Relationship Specialist

3 weeks ago

Faisalabad City Tehsil, Pakistan Adiova Full time
Social Media Customer Relationship Specialist (CRS) - REMOTE


• General Purpose: Responsible for customer assistance and marketing support service to customers on Automotive Forums, Twitter, and Facebook pages as well as other social platforms


• Monitor Social Media platforms including Facebook, Twitter, automotive enthusiast forums as well as others, and identify opportunities to engage with customers and deliver superior customer support and brand engagement


• Manage existing caseload, complete follow-up tasks, and achieve operational metrics


• Adhere to standard work processes and contribute to efficiencies and improvements when possible


• Proactively identify sales leads and educate in-market customers on product functionality and services


• Respond to customer enthusiasm posts in order to increase conversation, page participation and build a closer connection with customers


• Effectively and accurately document customer interaction


• Provide proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns / inquiries


• Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required


• Provide exceptional service to all internal and external customers


• Adhere and contribute to defining processes that produce best-in-class social consumer care experiences, focusing on constant improvement and a value-based approach


• Utilize correct tools to efficiently manage concurrent activities

Job Specification


• 1+ years' experience in customer service related profession


• 1 + years' of social platform experience


• Computer navigation and typing proficiency


• Strong reading comprehension and written communication skills Required Education/Training/Certifications/Licenses


• Bachelor's Degree (successful candidates have a four-year degree in English, marketing, business, journalism, communications or similar concentration

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