Credit Supervisor

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Job Title: Credit Supervisor

Job Overview: We are seeking a dedicated and detail-oriented Credit Collections Specialist to manage the collection of outstanding debts for the company. This role involves working closely with clients, monitoring accounts, and ensuring timely payments while maintaining strong customer relationships.

Key Responsibilities:

1. Contact customers via phone, email, or mail to collect outstanding payments on overdue accounts.
2. Monitor customer accounts to ensure timely payments and maintain accurate records of all communication.
3. Resolve any billing discrepancies and disputes, collaborating with the finance and billing teams.
4. Prepare and send out account statements and reminders for overdue payments.
5. Update and maintain account information, including payment schedules and account status.
6. Conduct credit checks and assess the financial status of potential clients.
7. Maintain and manage aged receivables reports, tracking outstanding balances.
8. Report on collection performance, trends, and potential risks to senior management.
9. Ensure compliance with company policies and regulatory requirements regarding debt collection.
10. Review and assess customer orders for creditworthiness and adherence to company policies.
11. Coordinate with the sales and operations teams to ensure timely release of orders while mitigating potential risks.
12. Ensure that orders comply with payment terms and credit limits established by the company.
13. Analyze customer account status, payment history, and risk levels to determine the release or hold of orders.
14. Evaluate customer credit profiles and determine credit limits and terms based on financial information, payment history, and external credit reports.
15. Assess the risk level of new and existing customers through the analysis of financial statements, credit ratings, and industry performance.
16. Monitor the aging of accounts receivable and take proactive measures to manage and mitigate delinquent accounts.
17. Work closely with the sales team to support order management and identify any potential risk issues.
18. Partner with the finance department to ensure consistent application of credit policies and timely resolution of any disputes.
19. Liaise with legal and collections teams for escalations related to overdue or disputed accounts.
20. Provide regular reports on credit exposure, aging of receivables, and any blocked orders due to credit concerns.
21. Identify trends or changes in customer payment behavior and recommend proactive strategies to minimize risk.
22. Ensure compliance with internal controls and policies related to credit risk management.
23. Recommend improvements to credit risk policies and procedures based on analysis of trends and feedback from relevant stakeholders.
24. Stay updated with industry best practices and regulatory changes related to credit management and risk assessment.

Qualifications:

1. Education: Bachelor's degree in finance, Accounting, Business Administration, or a related field.
2. Experience: Minimum of 3 years of experience in credit risk assessment, order management, or a related role. Familiarity with order release processes, credit evaluation, and risk management strategies. Experience with [Insert ERP system or credit risk software] is a plus.

Skills:

1. Strong analytical and problem-solving abilities.
2. Excellent communication skills with the ability to collaborate across departments.
3. Detail-oriented with the ability to work under pressure and meet deadlines.
4. Knowledge of credit risk principles, financial analysis, and credit reporting.
5. Proficient in Microsoft Excel and other relevant tools for reporting and analysis.

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.

DuPont offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.