IT Engineer L1

3 weeks ago

Islamabad, Islamabad, Pakistan Business Solutions & Services (BSS) Full time
Company Name: Business Solutions & Services

Job Type: Full-Time

Work Arrangements: Onsite

Head Office: Khayaban-e-Amin, Lahore

Salary: Based on experience

About Business Solutions & Services

BSS has stood out as a prominent service provider for over a decade with its impeccable services and a determined path to success. In the current landscape, where demands of consumers change every second, trust and innovation are more desirable. Our perseverance and dedication over this period of ten years have made us a dependable partner for consumers that not only provides simple answers but customized solutions for unique problems.

BSS realizes that to stay ahead of the curve in todays world, there must be a capacity to predict changing trends and adapt to circumstances. These are vital conditions to thrive in this unpredictable world. With each passing year, our knowledge base expands and our devotion to helping businesses increases.

Read More

About The Role

We are looking for a technically capable and service-oriented IT Engineer L1 to join our IT support team. This is a full-time, onsite role at our Head Office in Khayaban-e-Amin, Lahore. The ideal candidate will be responsible for providing first-level support, assisting with hardware and software issues, and ensuring smooth technical operations across the organization.

Job Description

Key Responsibilities:
  • Respond to user queries and service requests related to IT hardware, software, and networking
  • Perform basic troubleshooting of desktops, laptops, printers, and other peripherals
  • Assist in the installation, configuration, and maintenance of operating systems and software
  • Provide support for email configurations, VPN access, and mobile device connectivity
  • Maintain user accounts and permissions through Active Directory and Microsoft 365
  • Monitor system performance and report recurring issues to Level 2 or Network teams
  • Document support incidents, resolutions, and procedures in the help desk system
  • Ensure security updates, antivirus software, and patches are up-to-date
  • Assist in onboarding new employees by setting up IT workstations
  • Coordinate with vendors for hardware repairs and software licensing

Requirements:
  • Bachelors degree in Information Technology, Computer Science, or related field
  • 1+ year of experience in IT support or desktop support role
  • Good knowledge of Windows OS (10/11), MS Office 365, and common productivity tools
  • Basic understanding of networking concepts (IP, DNS, DHCP, LAN/WAN)
  • Familiarity with IT service management tools (e.g., Freshdesk, Spiceworks, or Jira)
  • Hands-on experience with system imaging, backup tools, and endpoint security
  • Ability to diagnose hardware/software issues quickly and efficiently
  • Strong communication and customer service skills
  • Ability to work in a fast-paced, team-oriented environment
  • Certifications such as CompTIA A+, Microsoft Certified Fundamentals, or equivalent are a plus

If you are passionate about IT support and looking to grow in a technology-driven environment, we invite you to apply and be a part of our dependable and innovative team.

Apply Now

Join Business Solutions & Services and grow with us
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